Front Office Executive

Pullman Hotels & Resorts; Mailappur; On-site; INR 300,000 - 400,000; Full time

Job summary

Pullman Chennai Anna Salai invites applications for a Front Desk/Receptionist role. The successful candidate will handle daily administration, guest check-ins/outs, and respond to inquiries with a professional and friendly demeanor.

You will maintain front desk records and liaise with housekeeping and other departments to ensure smooth operations. Ideal candidates hold a Diploma in Tourism or Hospitality Management and possess 2+ years of front desk experience, with excellent English language

Qualifications

• Diploma in Tourism or Hospitality Management required.
• 2+ years of relevant front desk experience.
• Fluent reading, writing and speaking English.

Responsibilities

• Handle daily administration, greeting guests, and addressing queries and complaints.
• Maintain high standards of customer service at the reception.
• Lead and motivate the reception team for smooth department operations.
• Report to management on issues affecting hotel interests.
• Ensure swift, courteous check-in and check-out for all guests.
• Maintain Front Office log book and shift reports.
• Coordinate with other departments to resolve day-to-day issues.
• Adhere to Procedures & Standards Manual.

Skills

English proficiency

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

Job description

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.

Qualifications

• Diploma in Tourism / Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

• WHAT IS IN IT FOR YOU:
• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities