SALES COORDINATOR

Novotel Hotels; Chennai; On-site; INR 600,000 - 800,000; Full time

Job summary

Accor is seeking a capable professional for the Chennai OMR area to coordinate across Novotel & ibis Chennai OMR departments, manage relationships, and respond to queries. You will monitor resources, organize visits, and develop the team to ensure top guest service.

The role requires a Diploma in Tourism / Hospitality Management or Events Management, at least 1 year in a similar capacity, and strong English plus MS Office skills. Join a dynamic hospitality team at Accor.

Qualifications

• Diploma in Tourism / Hospitality Management / Events Management.
• Minimum 1 year of experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English.
• Proficient in MS Excel, Word, and PowerPoint.

Responsibilities

• Establish and maintain coordination with all departments of Novotel & ibis Chennai OMR for guest service.
• Develop and maintain effective relationships with all departments.
• Respond to queries by resolving issues promptly and efficiently.
• Ensure personnel are informed of department objectives and policies.
• Motivate and develop the team to ensure smooth department functioning.
• Identify optimal, cost-effective use of resources and educate the team.
• Maintain client records, organize regular visits, and prepare monthly sales schedules.
• Monitor competition and prepare customer call analysis reports.
• Handle additional responsibilities as delegated by Management.

Skills

English language proficiency

Education

Diploma in Tourism / Hospitality Management / Events Management

Tools

MS Excel

MS Word

PowerPoint

Job description

Job Description:

Company Description

"Why work for Accor?"\

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel & ibis Chennai OMR to ensure maximum cooperation, productivity, and guest service.


• Develop and maintain effective relationships with all the departments.


• Respond to queries by resolving issues in a timely and efficient manner.


• Ensure that all personnel are kept well informed of department’s objectives and policies.


• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Maintain a record of all clients and their profile.


• Organize regular visits in accordance to a predetermined plan.


• Prepare a monthly schedule to record all sales and other related activities for the preceding month.


• Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis).


• Determine and recommend prospective customers by analyzing historical and other statistical information, and prepare customer call analysis reports.


• Handle additional responsibilities as & when delegated by the Management.

Qualifications

• Diploma in Tourism / Hospitality Management / Events Management


• Minimum 1 year of experience in a similar capacity


• Excellent reading, writing and oral proficiency in English language


• Proficient in MS Excel, Word, & PowerPoint