Guest Relation Executive

Jones Lang LaSalle, Inc.; Navi Mumbai, Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

JLL in Navi Mumbai seeks a friendly front office and visitor services associate to greet guests, verify IDs, coordinate with hosts, and uphold the professional image of our client site. You will manage visitor logs, arrange taxis, issue and collect badges, conduct safety briefings, assist visitors with special needs, and maintain lobby cleanliness while following all safety and access protocols.

This on-site role requires 48 hours per week.

Responsibilities

• Greet visitors/clients reflecting the corporate image of the client.
• Site personnel are notified of guest arrival and follow-up calls are made when guests are not picked up.
• Issue visitor badges/temporary cards and manage ID access for new joiners.
• Ensure safety briefings to clients/visitors/interview candidates and provide safety brochures.
• Ensure Accenture specific processes/manuals are followed.
• Maintain visitor log book and arrange taxis as required.
• Assist visitors with disabilities and maintain basic cleanliness of lobby/public areas.
• Scan laptop details and verify government IDs.
• Handle client/visitor/sponsor complaints and escalate as needed.
• Coordinate with night shift to prepare badges for large parties and ensure security protocols.

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Operations delivery

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.


• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.


• Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.


• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.


• Ensure Accenture specific processes/manuals is followed


• Visitor admission is properly authorized


• Maintained visitor log book and book taxis if required


• Assisting with special needs for visitors with disabilities.


• Ensuring basic cleanliness of lobby, lifts and public area.


• Ensure the laptop details are scanned and check for Govt. ID’s.


• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.


• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival


• Client safety and security protocols are followed


• Daily reconciliation & shredding of daily badges.


• Participate in Emergency Evacuation procedures including crisis management and business continuit

Location:

On-site –Navi Mumbai, MH

Scheduled Weekly Hours:

48

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