Welcome Host

ESB-Jones Lang LaSalle Property Consultants (India) Pvt Ltd); Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Mumbai seeks a Welcome Host to join the on-site Facilities Management team. You will be the first point of contact for staff, contractors, and visitors, welcoming them to the site and assisting with check-ins and directing them to events and meetings.

The role suits someone with front-of-house hospitality experience in a fast-paced, multicultural tech environment, with strong interpersonal skills and a proactive approach. On-site location and 48 hours per week.

Qualifications

• 8–10 years of experience in hospitality/front of house.
• Basic graduation qualification is required.
• Location: On-site – Mumbai.

Responsibilities

• Meet and greet visitors and staff in a warm, professional manner.
• Answer main incoming phone line and direct calls.
• Maintain confidentiality of communications and documentation.
• Assist with training existing staff and new hires.
• Coordinate internal meetings and support the JLL Events Coordinator.
• Input data for prep-lists for events, travel bookings, etc.
• Record and enter data for guests/contractors attending site.
• General office duties and other tasks as assigned by Management.
• Support building tours for VIP guests to site.

Skills

Front of house

Interpersonal skills

Fast-paced environment

Flexible

Computer skills

Education

Graduation

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Summary

The Welcome Host will work as part of the site based Facilities Management team acting as the first point of contact for all staff, contractors and visitors attending site welcoming them to the site and assisting in checking them in/directing them to events/meetings etc. This role would be ideal for an individual with front of house management experience looking for the next step in their career in a fast paced, customer facing environment which is going through rapid expansion.

Core Competencies

• Meet & greet all those entering the building in a warm, professional and polite manner
• Answer main incoming phone line and direct calls internally where possible
• Maintain confidentiality of all appropriate communications and documentation
• Assist with training existing staff and new hires
• Coordinate internal meetings and support the JLL Events Coordinator
• Input data for prep-lists for events, travel bookings etc.
• Record and enter data for guests / contractors attending site
• General office duties and other tasks as assigned by Management
• Support building tours for VIP guests to site

Personal Competencies, Attributes & Knowledge

• Background in hospitality/concierge/front of house
• Experience in a fast paced, multi-cultural tech environment
• Excellent interpersonal skills with ability to network at all department levels, team player with proven problem solving skills
• Flexible, innovative, driven, professional approach a requirement
• Proficient computer skills

Experience & Qualifications

Minimum 8-10 years of Experience and basic graduation qualification is required.

Location: On-site –Mumbai, MH

Scheduled Weekly Hours: 48

Job Tags

• Customer Complaint Resolution
• Customer Inquiries
• Customer Satisfaction
• Customer Satisfaction Management
• Customer Service

• Escalation Management
• Multitasking
• Problem Analysis
• Service Level Agreement (SLA)
• Service Request Management
• Taking Ownership

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.