GSA - FandB

Accor; Mysuru; On-site; INR 250,000 - 350,000; Full time

Job summary

Accor in Mysuru, India, is seeking a Guest Service Associate for Food & Beverage. You will be the welcoming face of the F&B operation, delivering exceptional service while maintaining high professionalism and efficiency.

You will collaborate with kitchen and service teams to ensure memorable dining experiences and drive revenue through upselling and cross-selling. Fluency in English, adaptability to shifts, and a passion for hospitality are essential.

Qualifications

• Proven experience in food and beverage service or hospitality environment (preferred).
• Strong knowledge of F&B service standards, table setting protocols, and guest service procedures.
• Excellent communication and interpersonal skills with the ability to engage guests warmly and professionally.
• Demonstrated ability to multitask efficiently in a fast-paced environment.
• Solid understanding of food safety and hygiene standards (HACCP certification preferred).
• Proficiency in upselling, cross-selling, and revenue-generating techniques.
• Strong organizational and time management skills with the ability to prioritize multiple tasks.

Responsibilities

• Greet guests warmly on arrival and escort to tables with hospitality.
• Perform opening/closing duties: setup, station prep, cleanliness checks.
• Deliver F&B services per standards with consistency and excellence.
• Take accurate orders and coordinate with kitchen for timely delivery.
• Serve items with knowledge of menu and ingredients.
• Apply HACCP standards to maintain a safe dining environment.
• Personalize guest experiences and foster loyalty.
• Actively upsell and cross-sell to maximize revenue.
• Cross-sell other outlets when needed; support organizational goals.
• Clear and tidy tables after departures; maintain cleanliness.
• Verify stock requisitions and assist with inventory as needed.
• Report complaints or incidents to management with professionalism.
• Assist other outlets during peak times; stay flexible.
• Maintain composure in fast-paced environments.

Skills

Guest service

F&B service

Upselling

Communication

Teamwork

English fluency

Job description

Job Description:

Company Description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job Description

We're looking for an enthusiastic and customer-focused Guest Service Associate (GSA) - Food & Beverage to join our dynamic hospitality team in Mysuru, India. In this role, you'll be the welcoming face of our F&B operation, delivering exceptional service experiences while maintaining the highest standards of professionalism and efficiency. You'll work collaboratively with our kitchen and service teams to ensure every guest leaves with a memorable dining experience, while also driving revenue through strategic upselling and cross-selling initiatives.

• Greet all guests warmly upon arrival and escort them to their assigned tables with genuine hospitality and attention to detail
• Perform opening and closing duties as assigned, including table setup, station preparation, and cleanliness verification according to established standards and procedures
• Deliver F&B services in accordance with departmental standards, ensuring consistency and excellence in every guest interaction
• Take accurate food and beverage orders and communicate them promptly to the kitchen, ensuring timely delivery at the correct temperature
• Serve all food and beverage items according to service standards, demonstrating knowledge of menu items and ingredients
• Apply necessary precautions regarding hotel food safety and hygiene standards (HACCP) to maintain a safe dining environment
• Personalize guest experiences by remembering individual names and preferences, fostering loyalty and repeat business
• Actively upsell and promote food and beverage offerings at every available opportunity to maximize sales revenue
• Cross-sell other dining venues when your outlet reaches capacity, supporting overall organizational goals
• Clear and tidy tables promptly after guest departure, maintaining a clean and organized dining space
• Collect and verify food and beverage supply requisitions, ensuring accurate stock management
• Report any complaints, incidents, or irregularities to management with transparency and professionalism
• Assist other F&B outlets during peak times or as required, demonstrating flexibility and collaborative spirit
• Maintain composure and resilience in fast-paced environments while delivering consistent, quality service

Qualifications

• Proven experience in food and beverage service or hospitality environment (preferred)
• Strong knowledge of F&B service standards, table setting protocols, and guest service procedures
• Excellent communication and interpersonal skills with the ability to engage guests warmly and professionally
• Demonstrated ability to multitask efficiently while maintaining attention to detail in a fast-paced environment
• Solid understanding of food safety and hygiene standards (HACCP certification preferred)
• Proficiency in upselling, cross-selling, and revenue-generating techniques
• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Physical stamina to stand, walk, and move throughout shifts while carrying trays and service items
• Flexibility to work varied shifts, including evenings, weekends, and peak service times
• Fluent English language proficiency, both written and verbal
• Problem-solving abilities and resilience when handling challenging situations or guest concerns
• Positive attitude, enthusiasm, and genuine passion for delivering exceptional customer service
• Ability to work collaboratively as part of a team while also taking initiative independentlyHospitality or customer service training (preferred)
• Food Safety Certification (preferred)

Requirements:

• Job-Category: Food & Beverage
• Job Type: Permanent
• Job Schedule: Full-Time