GSA - F&B

Accor; Bengaluru; On-site; INR 167,000 - 234,000; Full time

Job summary

Accor in Bengaluru is seeking an F&B Service Associate to deliver warm hospitality and attentive dining experiences. You will set tables, greet guests, serve courses, and ensure food safety standards are met.

You will upsell offerings, collaborate with the team, and support other outlets during peak times. A strong guest focus and calmness under pressure are essential.

Qualifications

• Customer-focused service orientation
• Strong interpersonal skills
• Ability to handle high-pressure environment
• Team-player mindset

Responsibilities

• Perform opening/closing side duties and set tables to standards.
• Deliver F&B services per procedures and safety.
• Ensure proper table setting, cleanliness, and station readiness.
• Greet patrons warmly and escort to their table.
• Serve food and beverages promptly at correct temperature.
• Adhere to HACCP hygiene standards.
• Upsell and promote F&B offers to maximize revenue.
• Clear and reset tables quickly after guests depart.
• Report complaints or incidents to management.
• Assist other outlets during peak times.

Skills

Guest focus

Interpersonal skills

Problem solving

Teamwork

Job description

• Perform opening/closing side duties as assigned and set all tables according to standards and procedures
• Deliver F&B services in accordance to departmental standards and procedures
• Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation
• Greet all patrons warmly upon arrival at the door and escort them to the table
• Ensure that all food & beverage are served according to service standard
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature
• Try to remember individual patron’s names and their preferences to extend a personalized service
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Thank all patrons for patronizing the outlet upon their departure
• Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
• Report any complaints, incidents or other irregularities to management
• Assist other Food & Beverage outlets with their operations during peak times or when required

Other Responsibilities

• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Qualifications

Your experience and skills include:
Ability to focus attention on guest needs, remaining calm and courteous at all times
Strong interpersonal and problem solving abilities
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collaboratively as part of a team