Growth Manager (Upto 10L)

Grexa AI; Navi Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Grexa AI is hiring a Growth Manager to serve as the single point of contact for a large SMB client base. You will own their growth end-to-end, ensuring adoption, value realization, and revenue expansion through renewals, upsells, and cross-sells.

In a fast-paced startup environment, you’ll bridge clients with Product, Growth, and Ops, driving structured onboarding, deep business understanding, and proactive problem-solving across many accounts.

Qualifications

• 1 to 3 years of relevant experience in SaaS account management, SMB customer success, or sales.
• Experience handling a high-volume portfolio with small ticket sizes and fast cycles.
• Proven track record of renewals, retention, upsell and cross-sell.
• Strong problem-solving mindset and execution bias.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Act as the primary SPOC for a high-volume portfolio of SMB clients.
• Design onboarding processes to deeply understand each client’s business.
• Monitor engagement metrics to identify adoption gaps and growth opportunities.
• Drive retention, renewals, upsells, and cross-sells by aligning features with client needs.
• Advise clients on unlocking more value from the platform with tailored strategies.
• Coordinate with Product, Growth, and Ops to resolve issues and improve offerings.
• Capture client feedback and translate it into actionable insights.

Skills

SaaS account management

Customer success

Sales

Stakeholder management

Communication

Problem solving

Tools

CRM systems

Excel/Google Sheets

WhatsApp APIs

Job description

Grexa AI is a venture-backed startup on a mission to build the world's first Marketing AI Platform for small businesses, a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (who scaled Testbook into a $30Mn ARR business with 1,000+ employees, later successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a proven track record of building at scale.

We're funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you're excited to solve real problems and build transformative AI products — this is your calling.

About the Role

We're looking for a Growth Manager to act as the Single Point of Contact (SPOC) for our clients and own their business growth end-to-end. This is a client-facing role that sits at the intersection of growth, customer success, and revenue expansion.

You’ll work closely with a large portfolio of SMB clients — high in volume, though individually low in ticket size — to ensure they adopt Grexa deeply, see real business outcomes, and continue growing with us through renewals, upsells and cross-sells. This role is ideal for someone with a SaaS/SMB account management or sales background who thrives on managing scale: many accounts, fast cycles, and consistent execution.

Key Responsibilities

• Act as the primary SPOC for a high-volume portfolio of SMB clients, building strong, trust-based relationships at scale.


• Create and implement structured onboarding processes to deeply understand each client's business and ensure Grexa is integrated into their daily operations.


• Monitor client engagement and usage metrics to proactively identify adoption gaps, risks, and growth opportunities across a large book of accounts.


• Drive retention, renewals, upsells, and cross-sells by aligning Grexa's features with evolving client needs.


• Advise clients on how to unlock more value from the platform through advanced features and tailored strategies.


• Act as the strategic bridge between clients and internal teams (Product, Growth, Ops) to ensure smooth issue resolution and continuous improvement.


• Champion the voice of the client by collecting detailed feedback and translating it into actionable insights for product and service innovation.


• Own the client journey end-to-end, ensuring satisfaction, expansion, and long-term revenue growth.

Requirements

• 1 to 3 years of relevant experience in SaaS Account Management, SMB Customer Success, or Sales roles.


• Proven experience managing a high-volume portfolio of low ticket-size/low AOV accounts, comfortable operating at scale rather than managing a handful of large accounts.


• Demonstrated track record of driving client renewals and retention, along with upselling and cross-selling.


• Strong problem-solving mindset with a bias for execution and outcomes.


• Comfortable interacting directly with clients and managing multiple accounts simultaneously.


• Excellent communication and stakeholder management skills.


• Proactive, detail-oriented, and able to solve on-ground problems in real time.


• Working knowledge of CRM systems, Excel/Google Sheets, WhatsApp APIs, and marketing or SaaS tools.


• Experience in a startup or fast-paced environment is a strong plus.

Why Join Us

• A high-growth environment with real ownership from Day 1 — this role directly impacts revenue and client success.


• Work closely with founders and cross-functional teams on meaningful client journeys and product feedback loops.


• Learn how AI-driven SaaS products scale from the inside.


• Structured processes with the energy and agility of a startup.


• Strong mentorship, fast learning, and clear growth paths.


• Be part of a mission that’s transforming how small businesses grow and scale.