Sales Training Manager

Grexa AI; Navi Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Career growth opportunities

Exposure to AI products

Cross-functional collaboration

Job summary

Grexa AI is a venture-backed startup building the world’s first Marketing AI Platform for small businesses. We are hiring a Sales Training Manager to develop high-performing customer-facing teams and to train on Grexa’s software, processes, and objection handling.

The role focuses on delivering trainings that drive product adoption, renewals, and account growth while coaching individuals to improve customer conversations and business outcomes.

Qualifications

• Experience in software training, software sales, or IT support.
• 3-5 years in Training, Learning & Development, or Coaching.
• Excellent facilitation and presentation skills.
• Ability to engage adult learners and build relationships.

Responsibilities

• Conduct new hire training covering products, customer lifecycle, internal processes, and tools.
• Deliver training on CRM, product adoption, renewals, upselling, cross-selling, and account expansion.
• Facilitate mock customer interactions, role plays, and case studies.
• Partner with leaders, product managers, and Quality teams to identify gaps and implement learning interventions.
• Maintain training documentation and MIS reports.
• Continuously update training content with product enhancements.

Skills

Facilitation

Presentation skills

Relationship building

Objection handling

Business communication

Cross-functional collaboration

Education

Graduate/Postgraduate in Engineering or related technical field

Job description

Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.

We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling.

About the Role

We are looking for a passionate Sales Training Manager to build and develop high-performing customer-facing teams. The role involves training client-facing employees onGrexa’s internal and customer-facing software, business processes and objection handling.The goal is to equip teams to deliver an exceptional customer experience while driving product adoption, account growth, renewals, and retention.

The ideal candidate should have experience in software training, software sales, or IT support, along with a strong passion for coaching and developing people.

Key Responsibilities

• Conduct new hire training, covering products, customer lifecycle, internal processes, and tools.


• Deliver training on customer relationship management, product adoption, renewals, upselling, cross-selling, and account expansion.


• Facilitate mock customer interactions, role plays, and case studies based on real business scenarios.


• Partner with leaders, product managers and Quality teams to identify re-training items, performance gaps and implement targeted learning interventions.


• Conduct refresher programs whenever new features, products, or processes are introduced.


• Coach team members through one-to-one feedback sessions to improve customer conversations and business outcomes.


• Measure training effectiveness through assessments, performance metrics, and quality scores.


• Maintain training documentation, learning records, certifications, and MIS reports.


• Continuously update training content to align with product enhancements and evolving business requirements.

Requirements

• Prior experience in software training, software sales, IT support, relationship management or similar customer facing roles.


• 3-5 years of experience in Training, Learning & Development, or Coaching.


• Excellent facilitation and presentation skills with the ability to engage adult learners.


• Comfortable working with software products and skilled in relationship building, objection handling, and business communication


• Ability to collaborate with cross-functional teams including Product, Operations, Sales, and Quality.


• Graduate/Postgraduate in Engineering or a related technical field is preferred.

What We Offer

• Opportunity to shape the capabilities of a fast-growing Grexa team.


• Exposure to AI products and customer success best practices.


• Cross-functional collaboration with Product, Sales, Operations, and Quality teams.


• A fast-paced environment with significant opportunities for career growth in Learning & Development.