GROUP INTERNAL AUDITOR

Digital marketing expert marketer; Chennai District; On-site; INR 240,000 - 360,000; Full time

Job summary

Unknown is seeking a Customer Service Assistant Executive in Chennai to deliver high-quality support across phone, email, chat, and in-person interactions. The role requires strong English communication and the ability to handle administrative duties, with reporting to the Senior Manager.

Educational qualification includes a Bachelor's degree in Business Management/Administration, Marketing, or a related field. Fluency in English, Tamil, and Hindi is expected for effective customer interactions.

Qualifications

• Strong written and verbal English communication.
• Proficiency with MS Office (Word, Excel).
• Ability to maintain accurate records and perform administrative duties.

Responsibilities

• Provide excellent customer service via phone, email, chat, and walk-in interactions.
• Escalate unresolved issues to appropriate teams for timely resolution.
• Maintain accurate correspondence registers as per procedures.
• Follow up with customers to confirm issue resolution and satisfaction.
• Offer product/service knowledge to help customers make informed decisions.
• Build and maintain positive customer relationships with professional engagement.
• Perform additional administrative duties as assigned by management.

Skills

Verbal and written English

MS Office proficiency

Education

Bachelor's degree in Business/Marketing

Job description

The Customer Service Executive is responsible for delivering high-quality support to customers through phone, email, chat, and walk-in interactions. The role involves addressing customer inquiries promptly, resolving issues efficiently, and ensuring overall customer satisfaction. Strong verbal and written communication skills in English are essential, along with the ability to elevate issues proactively, maintain accurate correspondence records, and handle assigned administrative duties.

Job Title: Assistant Executive

Department: Customer Service

Reports to: Senior Manager

Location: Chennai

No. of Positions: 1

Key Responsibilities

• Provide excellent customer service through phone, email, chat, and walk-in support.
• Demonstrate strong verbal and written communication skills in English while handling customer interactions.
• Resolve customer issues efficiently and ensure high satisfaction levels.
• Escalate unresolved or complex issues to the appropriate team or department for timely resolution.
• Perform follow-up communication with customers to confirm issue resolution and satisfaction.
• Offer knowledgeable support regarding company products and services, helping customers make informed decisions.
• Build and maintain positive customer relationships through friendly and professional engagement.
• Maintain accurate registers for inward and outward correspondence as per company procedures.
• Perform additional administrative duties and tasks assigned by management.

Skills Requirements

• Strong verbal and written communication skills in English.
• Proficiency in Microsoft Office Suite (Word, Excel) for handling correspondence and administrative duties.

LANGUAGE PROFICIENCY

• Fluency in English, Tamil, and Hindi.

EDUCATIONAL QUALIFICATION

• Bachelor’s degree in Business Management/Administration, Marketing, or a related field.

REMUNERATION

• Shall commensurate with skills, experience, and market trends.