GRE | Birla Fertility & Ivf

CK Birla Healthcare; Surat; On-site; INR 250,000 - 450,000; Full time

Job summary

CK Birla Healthcare is seeking a Front-Office and Billing Executive to ensure high patient satisfaction through customer-centric services. The role involves coordinating with doctors and patients, handling appointments, and performing billing and cash collection with counselling support.

The candidate should have Graduate/PGDM/MBA qualifications and 1–4 years of experience in billing and patient coordination in a hospital setting.

Qualifications

• Graduate or PGDM/MBA required.
• 1–4 years of experience in billing and patient coordination in a fertility clinic or hospital.

Responsibilities

• Create bills for patients and collect fees.
• Ensure financial clearance before discharge and cash handling.
• Close financial transactions and prepare daily reports.
• Take feedback from patients and document monthly results.
• Book and follow up OPD appointments.
• Maintain patient satisfaction and safety/compliance.

Skills

Billing

Patient coordination

Appointment booking

Cash handling

Education

Graduate / PGDM / MBA

Tools

Billing software

Job description

Role Summary

We are hiring a Front-Office and Billing Executive who will ensure high level of patient satisfaction through customer centric services. She will be responsible for coordinating with doctors and patients to fix appointments, attend to calls, carry out billing, cash collection and counselling of patients

Pre-requisites for consideration of candidature

• Graduate /PGDM/MBA
• Minimum 1-4 years of experience, in billing and Patients coordination of patients in a fertility clinic/Hospital

Key Job Responsibilities

1. Create bills for patients, collect fees and close accounts on daily basis
2. Ensures Financial Clearance of patient before discharge, Cash Handling & Deposits.
3. Ensure that all financial transactions have been properly settled and closed on the subsequent day.
4. Collect feedback from patients (using a standard form), analyze and document the same every month
5. Do appointment booking and follow ups for OPD patients
6. Ensure that Patient satisfaction score is maintained as per defined benchmark
7. Ensure 100% compliance to safety and security protocols
8. Prepare daily reports for supervisor
9. Review all consent forms for accuracy and as per company policy
10. Manage patient queue/ appointment (play GRE role)
11. Open to multitask
12. Counsel patients and resolve their queries
13. Manage the department operationally- coordination with doctors and patients

Office Timings

9 AM - 6 PM (Thursday Off)

Location

Surat, Gujarat

Salary

Best as per marked standard

Thanks,

Akashi