Graduate Trainee - ORM

Dentsu One Private Limited; Mumbai; On-site; INR 200,000 - 260,000; Part time

Job summary

Dentsu Creative in Mumbai offers a Graduate Trainee position in Online Reputation Management for 6 months, with the possibility of securing a full-time role based on performance. The role is on-site at The Square, Andheri East, Mumbai, India, with part-time hours and consultant contract type.

The role focuses on monitoring social channels, handling negative feedback, and generating ORM performance reports while gaining hands-on experience in digital brand management.

Qualifications

• Graduate or UG-approved Diploma in Mass Media, Marketing Communication, Advertising, or related fields.
• Certification in Digital Media, SEO, SEM, or E-commerce will be an added advantage.

Responsibilities

• Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, manually and with ORM tools.
• Respond to negative comments within defined turnaround times to ensure a positive user experience.
• Build brand awareness by addressing user queries and maintaining a positive online perception.
• Acknowledge compliments and highlight positive feedback on brand social media pages and use social listening tools for monitoring and response management.
• Categorize data and prepare daily, weekly, and monthly ORM performance reports.
• Analyze audience feedback and provide insights to improve brand positioning and customer experience.

Education

Mass Media / Marketing Communications

Job description

Job Title: Graduate Trainee - Online Reputation Management Traineeship

Tenure: 6 months (with the possibility of securing a full-time role post completion, based on performance)

Location: Mumbai

Working Mode: 5 days working, from office (On-site)

Key Responsibilities

• Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, both manually and through ORM tools.
• Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.
• Build brand awareness by addressing user queries and maintaining a positive online perception.
• Acknowledge compliments and highlight positive feedback on brand social media pages and utilize social listening tools effectively for monitoring and response management.
• Categorize data and prepare daily, weekly, and monthly ORM performance reports.
• Analyze audience feedback and provide insights to help improve brand positioning and customer experience.

Qualifications Required

• Graduate or UGC-approved Diploma holder in Mass Media, Marketing Communication, Advertising, or related fields.
• Certification in Digital Media, SEO, SEM, or E-commerce will be an added advantage.

Location: India - Maharashtra- Mumbai - Andheri East - The Square - Level 8

Brand: Dentsu Creative

Type: Part time

Contract Type: Consultant

About Dentsu: For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.

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