Google Workspace and Google Cloud Support Engineer

Customer Analytics; Chennai District; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Customer Analytics is seeking an experienced L2/L3 Support Engineer with strong Google Workspace Administration and Google Cloud Platform expertise to support a global, cloud-first IT environment. You will provide end-user support, cloud operations, SaaS administration, and IT service delivery across office locations and remote users.

Key tasks include provisioning and deprovisioning users, IAM and directory synchronization, managing GCP projects, and incident resolution.

Qualifications

• 3+ years of experience in L2/L3 IT Support, Systems Administration, or Cloud Operations.
• Strong hands-on experience with Google Workspace Administration.
• Experience managing Google Cloud Platform (GCP) environments.
• Expertise in IAM, user lifecycle management, and directory services.
• Strong troubleshooting across Windows, macOS, cloud platforms, and SaaS applications.
• Experience supporting hybrid and remote work environments.
• Excellent communication, problem-solving, and customer support skills.

Responsibilities

• Administer and support Google Workspace services including Gmail, Drive, Calendar, Meet, Groups, Shared Drives, and Admin Console.
• Manage user provisioning, deprovisioning, access control, security policies, and directory synchronization.
• Support and maintain GCP environments, including IAM, project access management, monitoring, governance, and cost optimization.
• Provide L2/L3 support for end-user, cloud, SaaS, and productivity platform issues.
• Troubleshoot and resolve complex technical incidents, perform root cause analysis, and manage escalations.
• Support onboarding, offboarding, device provisioning, asset management, and endpoint lifecycle activities.
• Manage identity and access management processes across cloud and SaaS platforms.
• Coordinate SaaS user administration, license management, and application access requests.
• Support email security, endpoint security, patch compliance, and security awareness initiatives.
• Maintain operational documentation, knowledge articles, and standard support procedures.
• Collaborate with internal teams, vendors, and business stakeholders to ensure smooth IT operations and service delivery.

Skills

L2/L3 IT Support

Google Workspace Administration

Google Cloud Platform

IAM

User lifecycle management

Windows

macOS

SaaS administration

Hybrid and remote work support

Tools

Mimecast

Barracuda

Intune

Jamf

Job description

We are seeking an experienced L2/L3 Support Engineer with strong expertise in Google Workspace Administration and Google Cloud Platform (GCP) to support a global, cloud-first IT environment. The ideal candidate will be responsible for end-user support, cloud operations, user lifecycle management, SaaS administration, and overall IT service delivery across multiple office locations and remote users.

Key Responsibilities

• Administer and support Google Workspace services including Gmail, Drive, Calendar, Meet, Groups, Shared Drives, and Admin Console.
• Manage user provisioning, deprovisioning, access control, security policies, and directory synchronization.
• Support and maintain GCP environments, including IAM, project access management, monitoring, governance, and cost optimization.
• Provide L2/L3 support for end-user, cloud, SaaS, and productivity platform issues.
• Troubleshoot and resolve complex technical incidents, perform root cause analysis, and manage escalations.
• Support onboarding, offboarding, device provisioning, asset management, and endpoint lifecycle activities.
• Manage identity and access management processes across cloud and SaaS platforms.
• Coordinate SaaS user administration, license management, and application access requests.
• Support email security, endpoint security, patch compliance, and security awareness initiatives.
• Maintain operational documentation, knowledge articles, and standard support procedures.
• Collaborate with internal teams, vendors, and business stakeholders to ensure smooth IT operations and service delivery.

Required Skills (Primary)

• 3+ years of experience in L2/L3 IT Support, Systems Administration, or Cloud Operations.
• Strong hands‑on experience with Google Workspace Administration.
• Experience managing Google Cloud Platform (GCP) environments.
• Expertise in Identity and Access Management (IAM), user lifecycle management, and directory services.
• Strong troubleshooting skills across Windows, macOS, cloud platforms, and SaaS applications.
• Experience supporting hybrid and remote work environments.
• Excellent communication, problem‑solving, and customer support skills.

Good to Have Experience / Skills

• Microsoft Azure and Entra ID administration.
• Microsoft 365 administration and licensing management.
• SaaS platform administration (HubSpot, Dialpad, Rippling, Tipalti, etc.).
• Email security solutions such as Mimecast or Barracuda.
• Endpoint management and MDM solutions (Intune, Jamf, Kandji, Workspace ONE, etc.).
• Networking, VPN, Wi‑Fi, and office infrastructure support.
• ITIL-based service management practices.
• Backup, disaster recovery, and cloud governance experience.