Google Cloud Workspace Admin

Tata Consultancy Services; Chennai District; On-site; INR 480,000 - 720,000; Full time

Job summary

Tata Consultancy Services seeks a capable support professional to assist with collaboration platforms on Google Cloud. You will handle user inquiries, troubleshoot authentication and access issues, and contribute to knowledge resources. The role emphasizes rapid diagnostics and clear communication.

You will work on incident management across L1 and L2 queues, ensuring SLA adherence and thorough case documentation while coordinating with engineering teams as needed.

Qualifications

• Hands-on experience supporting collaboration platforms in Google Cloud (Drive, Docs, Calendar, Meet, Chat).
• Strong troubleshooting for authentication, sharing, access, and sync issues.
• Familiarity with Google Workspace administration and licensing.

Responsibilities

• Provide L1/L2 support for collaboration-related incidents via chat, email, and phone.
• Resolve low to medium complexity issues (L1) and perform deep investigations (L2).
• Own cases end-to-end ensuring SLA adherence and high-quality resolution.
• Analyze logs, diagnostics, and system behavior to identify root causes.
• Escalate product defects or complex issues to higher tiers with detailed findings.
• Contribute to knowledge base articles and internal troubleshooting documentation.

Skills

Google Cloud support

Troubleshooting

Web technologies

Networking fundamentals

Communication

ITIL v4 familiarity

Scripting/Automation

Incident management

logs analysis

Tools

Google Workspace

OAuth/SAML

HAR analysis

Job description

Job Description:

Essential Skills & Experience

• Hands-on experience supporting collaboration platforms in Google Cloud (Drive, Docs, Calendar, Meet, Chat)
• Strong troubleshooting skills for authentication, sharing, access, and sync issues
• Knowledge of web technologies (HTTP, SSO, SAML, OAuth, HAR analysis)
• Networking fundamentals DNS, TCP/IP, TLS/SSL
• Excellent verbal and written communication skills
• Experience in enterprise or SMB ( Server Message Block ) technical support environments
• Familiarity with Google Workspace administration and licensing
• Understanding of ITIL v4 processes and security concepts
• Exposure to scripting or automation for support tasks
• Provide L1/L2 support for collaboration-related incidents via chat, email, and phone.
• Resolve low to medium complexity issues (L1) and perform deep investigations (L2).
• Own cases end-to-end ensuring SLA adherence and high-quality resolution.
• Analyze logs, diagnostics, and system behavior to identify root causes.
• Escalate product defects or complex issues to higher tiers with detailed findings.
• Contribute to knowledge base articles and internal troubleshooting documentation.