Google CCAI Developer

Infosys; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Infosys in Bengaluru, Karnataka seeks experts in contact-center migration and conversational AI. You will lead initiatives migrating from legacy platforms to Google CCAI and Dialogflow CX, and design scalable virtual agents for multiple channels.

Key focus areas include migration from Genesys/NICE/Amazon Connect, and building reusable conversational components for enterprise-grade automation. Prior experience in contact-center AI is essential.

Qualifications

• Experience with migration projects (Genesys/NICE/Amazon Connect) to Google CCAI.
• Experience with Dialogflow ES to CX migration.
• Experience building intelligent virtual agents and contact-center automation.

Responsibilities

• Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google CCAI.
• Build voice and chat automation solutions for contact-centre use cases.
• Configure intents, entities, routes, flows, pages, fulfillment, and session parameters.
• Develop reusable conversation components and enterprise chatbot frameworks.

Tools

Google CCAI

Dialogflow CX

Conversational AI

Virtual Agent Development

Contact Center Automation

Job description

Preferred Migration Experience Candidates with experience in any of the following will be strongly preferred:

• Genesys to Google CCAI migration
• NICE CXone to Google CCAI migration
• Amazon Connect to Google CCAI migration
• Legacy IVR modernization programs
• Dialogflow ES to CX migration
• Traditional chatbot to Generative AI bot transformation
• Knowledge base migration and conversational redesign initiatives
• Contact center cloud migration programs Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).
• Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.
• Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
• Develop reusable conversation components and enterprise chatbot frameworks. Required Technical Skills Google CCAI Technologies
• Google Contact Center AI (CCAI)
• Dialogflow CX
• Conversational AI
• Virtual Agent Development
• Contact Center Automation