Gold Loan Relationship Officer

Kotak Mahindra Bank Limited; Rajkot; On-site; INR 250,000 - 360,000; Full time

Job summary

Kotak Mahindra Bank Limited in Rajkot is seeking a Gold Loan Relationship Officer to grow Loans Against Gold. You will source new customers, manage relationships, and ensure smooth processing of gold loan applications.

The ideal candidate has strong interpersonal skills, a sales mindset, and solid knowledge of gold loan products and branch operations. You will collaborate with branch teams to deliver excellent service and compliance.

Qualifications

• Strong interpersonal skills and confident communication.
• Sales-oriented with ability to meet targets.
• Good understanding of gold loan products and branch operations.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking.
• Explain product features, eligibility criteria, and documentation requirements to customers.
• Ensure timely processing and disbursement of gold loans.
• Maintain high levels of customer service and satisfaction.
• Cross-sell other banking products such as CASA, insurance, and investment products.
• Ensure compliance with internal policies, audit norms, and regulatory guidelines.
• Maintain accurate records of customer interactions and loan documentation.
• Collaborate with branch teams to ensure seamless operations and customer experience.

Skills

Interpersonal skills

Sales mindset

Gold loan product knowledge

Job description

Gold Loan Relationship Officer_Loans Against Gold-Marketing Branches Operations_Rajkot

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking


• Explain product features, eligibility criteria, and documentation requirements to customers


• Ensure timely processing and disbursement of gold loans


• Maintain high levels of customer service and satisfaction


• Cross-sell other banking products such as CASA, insurance, and investment products


• Ensure compliance with internal policies, audit norms, and regulatory guidelines


• Maintain accurate records of customer interactions and loan documentation


• Collaborate with branch teams to ensure seamless operations and customer experience

Experience Level Mid Level