Gold Loan Relationship Officer

Kotak Mahindra Bank Limited; Nashik District; On-site; INR 300,000 - 420,000; Full time

Job summary

Kotak Mahindra Bank Limited in Nashik seeks a motivated Gold Loan Relationship Officer to drive growth in the Loans Against Gold segment. You will source customers, explain features, and ensure smooth processing of gold loan applications while maintaining excellent service.

The role emphasizes a sales mindset, strong interpersonal skills, and collaboration with branch teams to enhance customer experience and cross-sell banking products. Early joining and local networking are beneficial.

Qualifications

• Experience in sourcing customers for gold loans or similar products.
• Strong communication and cross-selling abilities.
• Understanding of documentation, eligibility criteria and KYC for gold loans.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking.
• Explain product features, eligibility criteria, and documentation requirements to customers.
• Ensure timely processing and disbursement of gold loans.
• Maintain high levels of customer service and satisfaction.
• Cross-sell banking products such as CASA, insurance, and investments.
• Ensure compliance with internal policies, audit norms, and regulatory guidelines.
• Maintain accurate records of customer interactions and loan documentation.
• Collaborate with branch teams to ensure seamless operations and customer experience.

Skills

Customer relationship

Sales mindset

Interpersonal skills

Branch operations

Documentation handling

Regulatory compliance

Networking

Job description

Gold Loan Relationship Officer_Loans Against Gold-Marketing Branches Operations_Nashik

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Experience Level Mid Level