Gold Loan Relationship Officer

Kotak Mahindra Bank Limited; Mancherial; On-site; INR 300,000 - 500,000; Full time

Job summary

Kotak Mahindra Bank Limited seeks a motivated Gold Loan Relationship Officer to drive growth in Loans Against Gold. You will source new customers, manage relationships, and guide customers through eligibility and documentation in a branch-focused environment.

The role emphasizes customer service, accurate records, timely disbursement, cross-selling of banking products, and strict adherence to internal policies and regulatory guidelines.

Qualifications

• Mid-level experience in banking or financial services.
• Strong interpersonal and communication skills.
• Ability to source and convert customers for gold loans.

Responsibilities

• Source new customers through branch walk-ins, field visits, and networking.
• Explain product features and eligibility criteria to customers.
• Ensure timely processing and disbursement of gold loans.
• Maintain high levels of customer service and cross-sell CASA/insurances.
• Maintain records of interactions and loan documents.
• Collaborate with branch teams for seamless operations.

Skills

Interpersonal skills

Sales mindset

Communication skills

Job description

Role Overview

Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operations

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Experience

Experience Level Mid Level