GMS-Manager-UAR - IGA

EY; Mumbai; Presencial; INR 1 500 000 - 2 200 000; Tempo integral

Resumo da oferta

EY is seeking a Senior IAM Administrator in Mumbai to support and enhance Identity and Access Management services. The role focuses on SailPoint IIQ/IDN engagements, incident management, and collaboration with engineering teams to ensure high service quality.

The candidate will work in a fast-paced environment handling onboarding workflows, root-cause analysis, and ongoing IAM operations across applications and infrastructure.

Qualificações

• Bachelor's degree required.
• Experience with IAM engagements including application support.
• Strong understanding of Identity Governance and Lifecycle concepts.
• Proven problem-solving skills and ability to work under pressure.

Responsabilidades

• Provide Level 2 and Level 3 support for IAM systems.
• Implement and manage incident, service request, change, and problem management processes.
• Support onboarding of applications and platform users.
• Monitor IAM platform components and respond to health checks and incidents.
• Coordinate with product engineering and QA teams to resolve issues.
• Understand user lifecycle management, provisioning, reconciliation, auditing, and access certification.

Conhecimentos

SailPoint IIQ

SailPoint IDN

L2/L3 support

ITSM processes

Identity governance

Java/J2EE

SQL

User onboarding

Root cause analysis

IGA integrations

Scripting

Remote teamwork

Customer focus

Formação académica

Bachelor's Degree

Ferramentas

SailPoint IIQ

SailPoint IDN

Descrição da oferta de emprego

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Global Managed Service – Identity and access Management – Senior

The IAM Administrator role will be primarily responsible for the support and enhancements that are required for the engagement. Also adhering to stated SLA’s and ensuring high standards of quality deliverables.

Key Requirements / Responsibilities:

• Experience in working on any two IAM engagements providing application support (SailPoint IIQ or SailPoint IDN).
• Provide Level 2 and Level 3 support for the system within agreed service levels
• Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the service area
• 3 to 4 years of experience in support, customization, configuration and deployment of any Identity Management and Governance products
• Support IGA tool integration with critical applications and infrastructure
• Assist stakeholder teams as required, coordinate with product engineering team
• Resolve technical issues through debugging, research, and investigation.
• Understands of below IGA concepts:
• User Lifecycle Management, Provisioning, and Reconciliation
• Auditing, Reporting, and user activity Monitoring
• Access Certification
• SOD
• Java/J2EE and knowledge on SQL
• Strong communication skills, both verbal and written
• Must be able to thrive in a fast-paced, high-energy environment
• Ability to work independently, adapt quickly, and maintain a positive attitude
• Troubleshoot and maintain user onboarding workflows and role provisioning
• Ability to perform Root Cause Analysis and suggest solutions to avoid errors
• Support onboarding of application and platform users.
• Monitor IAM platform components and resource
• Provide IAM support to end users.
• Work involves day to day health check, incident support (as per defined scope and levels), e-mail support, tool upgrades and monitoring of systems, reporting the status and working with Development and QA teams to help them fix the issues.
• Should be a good team player to work on a competitive environment
• Must have experience in Application Onboarding
• Experience with IGA integrations, connectors, custom integrations, application patterns, strong technical acumen
• Perform systems analysis and tuning to insure optimal infrastructure response

Qualifications:

Education:

• Bachelor's Degree required

Skills Expertise

• Good soft skills i.e., verbal & written communication and technical document writing
• Prior experience working in remote teams on global scale
• Customer orientation skills
• Scripting knowledge

Work Requirements:

• Willingness to travel as required
• Willingness to be on call support engineer and work occasional overtime as required
• Willingness to work in shifts as required

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