GMS-Manager-UAR - IGA

EY; Kolkata District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

EY in India is seeking a Senior Global Managed Service IAM Administrator to lead and support identity and access management engagements. You will work on SailPoint IIQ/IDN, provide L2-L3 support, and drive incident, change and problem processes within defined SLAs.

You will collaborate with product engineering and QA teams, onboarding applications and users, and applying best practices in access certification, SOD, and lifecycle management.

Qualifications

• Bachelor's degree required.
• Experience with IAM concepts like user lifecycle management, access certification, and SOD.
• Strong communication and ability to work in a fast-paced environment.
• Experience in remote/global delivery is a plus.

Responsibilities

• Provide Level 2 and Level 3 support for IAM systems within SLA.
• Implement and manage incident, service request, change and problem processes.
• Support IGA tool integration with critical applications and infrastructure.
• Troubleshoot and resolve issues through debugging and investigation.
• Onboard applications and platform users; monitor IAM components.

Skills

Communication (verbal & written)

Remote/global teamwork

Customer orientation

Scripting knowledge

Java/J2EE & SQL

Education

Bachelor's Degree

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Global Managed Service – Identity and access Management – Senior

The IAM Administrator role will be primarily responsible for the support and enhancements that are required for the engagement. Also adhering to stated SLA’s and ensuring high standards of quality deliverables.

Key Requirements / Responsibilities:

• Experience in working on any two IAM engagements providing application support (SailPoint IIQ or SailPoint IDN).
• Provide Level 2 and Level 3 support for the system within agreed service levels
• Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the service area
• 3 to 4 years of experience in support, customization, configuration and deployment of any Identity Management and Governance products
• Support IGA tool integration with critical applications and infrastructure
• Assist stakeholder teams as required, coordinate with product engineering team
• Resolve technical issues through debugging, research, and investigation.
• Understands of below IGA concepts:
• User Lifecycle Management, Provisioning, and Reconciliation
• Auditing, Reporting, and user activity Monitoring
• Access Certification
• SOD
• Java/J2EE and knowledge on SQL
• Strong communication skills, both verbal and written
• Must be able to thrive in a fast-paced, high-energy environment
• Ability to work independently, adapt quickly, and maintain a positive attitude
• Troubleshoot and maintain user onboarding workflows and role provisioning
• Ability to perform Root Cause Analysis and suggest solutions to avoid errors
• Support onboarding of application and platform users.
• Monitor IAM platform components and resource
• Provide IAM support to end users.
• Work involves day to day health check, incident support (as per defined scope and levels), e-mail support, tool upgrades and monitoring of systems, reporting the status and working with Development and QA teams to help them fix the issues.
• Should be a good team player to work on a competitive environment
• Must have experience in Application Onboarding
• Experience with IGA integrations, connectors, custom integrations, application patterns, strong technical acumen
• Perform systems analysis and tuning to insure optimal infrastructure response

Qualifications:

Education:

• Bachelor's Degree required

Skills Expertise

• Good soft skills i.e., verbal & written communication and technical document writing
• Prior experience working in remote teams on global scale
• Customer orientation skills
• Scripting knowledge

Work Requirements:

• Willingness to travel as required
• Willingness to be on call support engineer and work occasional overtime as required
• Willingness to work in shifts as required

EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.