Warranty Manager

Visteon Corporation; Coimbatore District; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

Visteon Corporation in Coimbatore is looking for a Global Software Quality Manager to drive software quality excellence across global programs. This role involves ensuring customer requirements are met and quality KPIs are tracked. The manager will lead initiatives and coach engineering teams on problem-solving.

The ideal candidate should have a degree in Engineering or Computer Science, proven experience in software quality management, and a strong understanding of quality standards. Effective leadership and communication skills are essential.

Qualifications

• Proven experience in software quality management, preferably in a global setting.
• Strong understanding of quality standards (e.g., ISO, ASPICE, IATF).
• Experience with customer-facing roles and audit processes.

Responsibilities

• Monitor software quality performance indicators and address quality performance deviations.
• Execute quality assurance activities for product changes.
• Ensure customer-specific quality requirements are implemented.

Skills

Software Quality Management

Analytical Skills

Leadership Skills

Communication Skills

Problem-Solving Methodologies

Education

Bachelor’s or Master’s degree in Engineering or Computer Science

Job description

Job Title

Global Software Quality Manager

Location

Chennai

Reports To

Director

Role Summary

The Global Software Quality Manager is responsible for driving software quality excellence across global programs. This role ensures that customer requirements are met, internal processes are continuously improved, and quality KPIs are tracked and acted upon. The manager will lead quality initiatives, coach teams on problem-solving, and represent the organization during customer audits.

Key Responsibilities

• Monitor and analyze key software quality performance indicators (KPIs) across global programs, and define effective countermeasures to address deviations or risks in quality performance.
• Plan and execute quality assurance activities for product changes, ensuring thorough impact analysis across software, hardware, manufacturing, and customer-facing functions.
• Ensure that customer-specific quality requirements are fully understood, documented, and implemented throughout the software development lifecycle.
• Provide hands‑on coaching and guidance to engineering teams on structured problem‑solving methodologies such as 8D, Kenshokai, or 5 Whys, especially in response to development or field issues.
• Take ownership of customer audits by preparing documentation, leading discussions, and aligning internal teams on quality‑related expectations and corrective actions.
• Investigate customer complaints and warranty returns by conducting root‑cause analysis and initiating structured problem‑solving processes to prevent recurrence.
• Lead internal initiatives aimed at improving software quality processes, tools, and standards, fostering a culture of continuous improvement across global teams.
• Define measurable quality targets for products in production, and establish monitoring mechanisms to ensure ongoing compliance and performance.
• Facilitate and lead lessons learned sessions across programs and regions, ensuring that insights are captured, shared, and integrated into future projects.
• Track and manage design deviation requests, process changes, and special software releases, ensuring proper documentation, risk assessment, and approvals.
• Collaborate with manufacturing, product design, and validation teams to prepare for product releases, ensuring all quality gates are met and release readiness is confirmed.

Qualifications

• Bachelor’s or Master’s degree in Engineering, Computer Science, or related field.
• Proven experience in software quality management, preferably in a global setting.
• Strong understanding of quality standards (e.g., ISO, ASPICE, IATF).
• Excellent analytical, communication, and leadership skills.
• Experience with customer‑facing roles and audit processes.