Warranty Manager

Visteon Corporation; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Visteon Corporation in Chennai seeks a Global Software Quality Manager to drive quality excellence across global programs. You will lead quality initiatives, coach teams on problem-solving, and own customer audits, ensuring alignment with customer requirements and continuous process improvements.

The role requires strong analytical capabilities, leadership, and experience with ISO/ASPICE/IATF standards, plus exposure to customer-facing audit environments and cross-functional collaboration.

Qualifications

• Bachelor’s or Master’s degree in Engineering, Computer Science, or related field.
• Proven experience in software quality management, preferably globally.
• Strong understanding of ISO, ASPICE, IATF quality standards.
• Excellent analytical, communication, and leadership skills.
• Experience with customer-facing roles and audit processes.

Responsibilities

• Monitor and analyze software quality KPIs across global programs and define countermeasures.
• Plan and execute quality assurance activities for product changes with cross-functional impact.
• Ensure customer-specific quality requirements are understood and implemented throughout the SDLC.
• Coach engineering teams on problem-solving methodologies (8D, 5 Whys, Kenshokai).
• Lead customer audits, prepare documentation, and coordinate actions.
• Investigate complaints and warranty returns with root-cause analysis.
• Drive internal improvements of quality processes, tools, and standards.
• Define measurable quality targets for production and monitor compliance.
• Facilitate lessons learned across programs and regions.
• Manage design deviations, process changes, and software releases.

Skills

Software quality management

Global/multinational experience

Quality standards (ISO ASPICE IATF)

Analytical thinking

Leadership

Audits & customer-facing

Education

Bachelor’s or Master’s degree in Engineering/CS

Job description

At Visteon, the work we do is both relevant and recognized—not just by our organization, but by our peers, by industry-leading brands, and by millions of drivers around the world. That’s YOUR work.

Job Title: Global Software Quality Manager

Location: Chennai

Reports To: Director

Role Summary: The Global Software Quality Manager is responsible for driving software quality excellence across global programs. This role ensures that customer requirements are met, internal processes are continuously improved, and quality KPIs are tracked and acted upon. The manager will lead quality initiatives, coach teams on problem-solving, and represent the organization during customer audits.

Key Responsibilities:

• Monitor and analyze key software quality performance indicators (KPIs) across global programs, and define effective countermeasures to address deviations or risks in quality performance.
• Plan and execute quality assurance activities for product changes, ensuring thorough impact analysis across software, hardware, manufacturing, and customer-facing functions.
• Ensure that customer-specific quality requirements are fully understood, documented, and implemented throughout the software development lifecycle.
• Provide hands‑on coaching and guidance to engineering teams on structured problem‑solving methodologies such as 8D, Kenshokai, or 5 Whys, especially in response to development or field issues.
• Take ownership of customer audits by preparing documentation, leading discussions, and aligning internal teams on quality‑related expectations and corrective actions.
• Investigate customer complaints and warranty returns by conducting root cause analysis and initiating structured problem‑solving processes to prevent recurrence.
• Lead internal initiatives aimed at improving software quality processes, tools, and standards, fostering a culture of continuous improvement across global teams.
• Define measurable quality targets for products in production, and establish monitoring mechanisms to ensure ongoing compliance and performance.
• Facilitate and lead lessons learned sessions across programs and regions, ensuring that insights are captured, shared, and integrated into future projects.
• Track and manage design deviation requests, process changes, and special software releases, ensuring proper documentation, risk assessment, and approvals.
• Collaborate with manufacturing, product design, and validation teams to prepare for product releases, ensuring all quality gates are met and release readiness is confirmed.

Qualifications:

• Bachelor’s or Master’s degree in Engineering, Computer Science, or related field.
• Proven experience in software quality management, preferably in a global setting.
• Strong understanding of quality standards (e.g., ISO, ASPICE, IATF).
• Excellent analytical, communication, and leadership skills.
• Experience with customer‑facing roles and audit processes.

Our company strategy focuses on leading the evolution of automotive digital cockpits and safety solutions. This strategy is driven by constant innovation, and you will support our efforts through your role. We are recognized across the industry for innovation. We have a strong book of business that is expected to drive future growth, along with a customer base that includes almost every automotive manufacturer in the world.

Working at Visteon is a journey in which our employees can develop their strengths and advance their careers while making a difference globally. Join us and help change the world and how we interact with our vehicles. Visteon is where the best technical talent creates the future. Learn more about our culture here.

Visteon is advancing mobility through innovative technology solutions that enable a software‑defined future. Our state‑of‑the‑art product portfolio merges digital cockpit innovations, advanced displays, AI‑enhanced software solutions, and integrated EV architecture solutions. With expertise spanning passenger vehicles, commercial transportation, and two‑wheelers, Visteon partners with global automakers to create safer, cleaner, and more connected journeys. Headquartered in Van Buren Township, Michigan, Visteon operates in 17 countries, employing a global network of innovation centers and manufacturing facilities. In 2024, we recorded annual sales of approximately $3.87 billion and secured $6.1 billion in new business.