Global Sales Customer Support Manager, Mumbai / Bangalore

Beckman Coulter Life Sciences; Mumbai; Presencial; INR 2.600.000 - 5.200.000; Jornada completa

Descripción de la vacante

Beckman Coulter Life Sciences, part of Danaher, is seeking a Global Sales Customer Support Manager in Bengaluru/Mumbai with remote work eligibility. You will lead a global team handling sales order bookings and consumables quoting, driving revenue realization and high-quality customer support.

You will partner with Sales, Finance, Deal Desk and Support teams, ensuring timely quotes and strict adherence to SLAs across time zones. Strong leadership and systems proficiency are essential for success.

Formación

• Bachelor’s degree in Business, Commerce, Operations or related discipline.
• 8–12 years of experience in Sales Operations, Sales Support, Order Management, or Revenue Operations.
• 3–5 years of people management experience leading operational or transactional teams.
• Proven experience managing sales orders and order‑to‑cash for global or multi‑regional teams.
• Hands‑on proficiency with CRM and ERP systems (Salesforce, SAP, Oracle).
• Experience operating against defined TATs, SLAs, and quality metrics in high‑volume environments.
• Experience working with global stakeholders across multiple time zones.

Responsabilidades

• Lead and scale a global sales order bookings team to enable revenue realization and customer satisfaction.
• Ensure strict adherence to Turnaround Times, quality standards, and compliance requirements.
• Collaborate with global Sales, Finance, Deal Desk, and Support teams to streamline order execution and reduce friction.
• Develop and mentor talent while fostering accountability, ownership, and continuous improvement.

Conocimientos

CRM systems

ERP systems

People management

Cross-functional

Educación

Bachelor’s degree in Business / Commerce / Operations

Herramientas

Salesforce

SAP

Oracle

Descripción del empleo

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The Global Sales Customer Support Manager is responsible for leading the sales order bookings & consumables quoting function across Europe and North America. This role ensures timely, accurate, and compliant execution of global support sales orders, directly enabling timely revenue recognition and on‑time customer quotes in line with defined Turnaround Times. This role drives significant organizational impact by enforcing TAT adherence and quality standards at scale, reducing revenue leakage, operational risk, and downstream escalations across global sales and finance teams.

This position reports to the Leader of Non‑Customer Facing CS and is part of the Global Customer Care located in Bengaluru / Mumbai and will be a remote role.

In This Role, You Will Have The Opportunity To

• Lead and scale a global sales order bookings team that directly enables revenue realization and customer satisfaction
• Drive operational excellence by ensuring strict adherence to TATs, quality standards, and compliance requirements
• Partner with global Sales, Finance, Deal Desk, and Support teams to streamline order execution and reduce friction
• Develop and mentor talent while building a culture of accountability, ownership, and continuous improvement

The Essential Requirements Of The Job Include

• Bachelor’s degree in Business, Commerce, Operations, or a related discipline
• Minimum 8-12 years of experience in Sales Operations, Sales Support, Order Management, or Revenue Operations
• Minimum 3-5 years of people management experience, leading operational or transaction‑based teams
• Proven experience managing sales order booking / order‑to‑cash execution for global or multi‑regional sales teams
• Hands‑on proficiency with CRM and ERP systems (e.g., Salesforce, SAP, Oracle, or equivalent)
• Demonstrated experience operating against defined TATs, SLAs, and quality metrics in a high‑volume environment
• Experience working with global stakeholders across multiple time zones (Americas, EMEA, APAC)

It would be a plus if you also possess previous experience in:

• Participation in process improvement or transformation initiatives (e.g., automation, standardization, system migrations)
• Experience managing or supporting high‑volume transactional operations at scale
• Familiarity with reporting and analytics tools used for operational performance tracking

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.

Join our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.