Global QCI Platform Owner - Digital Platforms

hitachi; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Hitachi Energy is seeking an experienced Global QCI Platform Owner - Digital Platforms to lead strategy, governance, and evolution of QOCI platforms and digital solutions that support Quality, Operations, and Continuous Improvement across its global footprint.

You will collaborate with business leaders, IT and data teams to drive AI-enabled transformation, improve customer experience, and enable data-driven decision-making across the organization.

Qualifications

• Bachelor’s degree required; master's preferred.
• 15+ years in Quality, Operations, Continuous Improvement, Digital Transformation, or related fields in a global organization.
• Proven experience leading large-scale transformation and operational excellence in manufacturing.
• Strong knowledge of Agile, project delivery, and IT service management practices.
• Hands-on with customer experience and quality platforms including TNPS or similar solutions.

Responsibilities

• Own and govern global QOCI platforms including TNPS, Footprint, Maps, and MSE with stability and adoption.
• Drive strategic roadmap for QOCI digital solutions and transformation initiatives.
• Lead Agile delivery, governance, release management, and service performance.
• Identify analytics, AI/ML opportunities to deliver measurable business outcomes.
• Translate business needs into scalable digital solutions and data models.
• Collaborate with IT, data, architecture, security, and vendors on architectures.
• Develop a robust pipeline of transformation initiatives and ROI plans.
• Engage senior stakeholders to drive alignment and program execution.

Education

Bachelor's degree in Engineering, Manufacturing, Operations Management, Information Technology, Data Analytics, Business Administration, or a related field

Job description

The opportunity

Hitachi Energy is seeking an experienced Global QCI Platform Owner - Digital Platforms to lead the strategy, governance, and evolution of key enterprise platforms and digital solutions supporting Quality, Operations, and Continuous Improvement (QOCI). This role combines platform ownership, analytics leadership, AI-driven transformation, and operational excellence to deliver measurable business value across Hitachi Energy's global footprint. You will collaborate with business leaders, IT, data teams, and external partners to drive innovation, improve customer experience, enhance operational performance, and enable data-driven decision-making across all business units.

How you'll make an impact

• Own and govern global QOCI platforms including Transactional Net Promoter Score (TNPS), Footprint, Maps, and Manufacturing Site Evaluation (MSE), ensuring platform stability, scalability, adoption, and continuous enhancement.
• Drive the strategic roadmap for QOCI digital solutions and transformation initiatives, aligning investments and priorities with business objectives.
• Lead Agile delivery and service management activities including roadmap planning, backlog prioritization, sprint governance, release management, operational support, and service performance monitoring.
• Identify opportunities to leverage analytics, artificial intelligence, and machine learning to solve operational and customer-related challenges and deliver measurable business outcomes.
• Translate business requirements into scalable digital solutions that improve quality, customer satisfaction, operational efficiency, and cost performance.
• Partner with IT, data, architecture, security, and vendor teams to define solution architectures, data models, and implementation approaches that support long-term business needs.
• Develop and maintain a robust pipeline of transformation initiatives, prioritizing high-value opportunities that support strategic objectives.
• Build compelling business cases, ROI assessments, benefit realization plans, and IT demand documentation to secure investment and leadership approval.
• Lead cross-functional and cross-business-unit improvement initiatives that utilize advanced analytics and AI technologies to enhance operational excellence.
• Establish governance frameworks, performance measures, and reporting mechanisms that ensure transparency, accountability, and effective decision-making.
• Engage and influence senior stakeholders across business units and geographies to drive alignment, adoption, and successful program execution.
• Foster a culture of continuous improvement, innovation, and data-driven decision-making across the organization.
• Support enterprise-wide platforms and processes serving more than 40,000 employees globally across Grid Automation, Grid Integration, High Voltage, Transformers, and Service businesses.
• Ensure compliance with organizational standards, security requirements, and data governance principles throughout the solution lifecycle.
• Monitor emerging technologies and industry best practices to continuously enhance platform capabilities and business value delivery.

Your background

• Bachelor's degree in Engineering, Manufacturing, Operations Management, Information Technology, Data Analytics, Business Administration, or a related field; master's degree preferred.
• Minimum 15 years of experience in Quality, Operations, Continuous Improvement, Manufacturing, Digital Transformation, or related functions within a global organization.
• Proven experience leading large-scale transformation and operational excellence initiatives across complex manufacturing environments.
• Strong understanding of manufacturing operations, quality systems, supply chain processes, and continuous improvement methodologies.
• Hands-on experience with customer experience and quality platforms, including the deployment and management of Transactional Net Promoter Score (TNPS) solutions.
• Demonstrated success in identifying, prioritizing, and delivering analytics and AI-driven use cases from concept through implementation and value realization.
• Experience managing enterprise applications and digital platforms, including governance, enhancement, support, and user adoption activities.
• Strong knowledge of Agile methodologies, project delivery frameworks, sprint planning, backlog management, and IT service management practices.
• Proven ability to collaborate effectively with business leaders, IT teams, architects, data specialists, cybersecurity teams, and external vendors.
• Expertise in operational excellence methodologies such as Lean, Six Sigma, structured problem solving, and process optimization.
• Strong business acumen with the ability to develop business cases, quantify benefits, assess ROI, and