Global QCI Platform Owner - Digital Platforms

Hitachi Energy Ltd.; Bengaluru; On-site; INR 4,500,000 - 8,000,000; Full time

Job summary

Hitachi Energy Ltd. seeks an experienced Global QCI Platform Owner - Digital Platforms to lead strategy, governance, and evolution of key enterprise platforms supporting Quality, Operations, and Continuous Improvement.

You will drive analytics-led transformation, partner with IT and data teams, and enable data-driven decision-making across 40,000+ employees globally. The role requires a strong background in manufacturing operations, quality systems, and enterprise platforms, with a focus on TNPS

Qualifications

• Proven experience leading large-scale transformation initiatives in global manufacturing.
• Strong understanding of manufacturing operations, quality systems, and supply chain processes.
• Hands-on with TNPS or similar customer-quality platforms.

Responsibilities

• Own and govern global QOCI platforms including TNPS, Footprint, Maps, and MSE.
• Drive strategic roadmap for QOCI digital solutions and transformation initiatives.
• Lead Agile delivery, backlog prioritization, sprint governance, and release management.
• Identify opportunities to use analytics, AI, and ML to deliver measurable outcomes.
• Translate business requirements into scalable digital solutions for quality and operations.
• Define architectures, data models, and implementation approaches with IT and security teams.
• Develop and maintain a pipeline of transformation initiatives with high-value impact.
• Build business cases, ROI assessments, and investment narratives for leadership.
• Lead cross-functional improvement programs using advanced analytics and AI.
• Establish governance, KPIs, and reporting for transparency and accountability.
• Engage senior stakeholders to drive alignment and adoption across geographies.

Skills

Platform ownership

Agile delivery

Analytics & AI

Stakeholder management

Data-driven decision making

Education

Bachelor's degree in Engineering/related field

Master's degree preferred

Job description

The opportunity

Hitachi Energy is seeking an experienced Global QCI Platform Owner - Digital Platforms to lead the strategy, governance, and evolution of key enterprise platforms and digital solutions supporting Quality, Operations, and Continuous Improvement (QOCI). This role combines platform ownership, analytics leadership, AI-driven transformation, and operational excellence to deliver measurable business value across Hitachi Energy's global footprint. You will collaborate with business leaders, IT, data teams, and external partners to drive innovation, improve customer experience, enhance operational performance, and enable data-driven decision-making across all business units.

How you'll make an impact

• Own and govern global QOCI platforms including Transactional Net Promoter Score (TNPS), Footprint, Maps, and Manufacturing Site Evaluation (MSE), ensuring platform stability, scalability, adoption, and continuous enhancement.
• Drive the strategic roadmap for QOCI digital solutions and transformation initiatives, aligning investments and priorities with business objectives.
• Lead Agile delivery and service management activities including roadmap planning, backlog prioritization, sprint governance, release management, operational support, and service performance monitoring.
• Identify opportunities to leverage analytics, artificial intelligence, and machine learning to solve operational and customer-related challenges and deliver measurable business outcomes.
• Translate business requirements into scalable digital solutions that improve quality, customer satisfaction, operational efficiency, and cost performance.
• Partner with IT, data, architecture, security, and vendor teams to define solution architectures, data models, and implementation approaches that support long-term business needs.
• Develop and maintain a robust pipeline of transformation initiatives, prioritizing high-value opportunities that support strategic objectives.
• Build compelling business cases, ROI assessments, benefit realization plans, and IT demand documentation to secure investment and leadership approval.
• Lead cross-functional and cross-business-unit improvement initiatives that utilize advanced analytics and AI technologies to enhance operational excellence.
• Establish governance frameworks, performance measures, and reporting mechanisms that ensure transparency, accountability, and effective decision-making.
• Engage and influence senior stakeholders across business units and geographies to drive alignment, adoption, and successful program execution.
• Foster a culture of continuous improvement, innovation, and data-driven decision-making across the organization.
• Support enterprise-wide platforms and processes serving more than 40,000 employees globally across Grid Automation, Grid Integration, High Voltage, Transformers, and Service businesses.
• Ensure compliance with organizational standards, security requirements, and data governance principles throughout the solution lifecycle.
• Monitor emerging technologies and industry best practices to continuously enhance platform capabilities and business value delivery.

Your background

• Bachelor's degree in Engineering, Manufacturing, Operations Management, Information Technology, Data Analytics, Business Administration, or a related field; master's degree preferred.
• Minimum 15 years of experience in Quality, Operations, Continuous Improvement, Manufacturing, Digital Transformation, or related functions within a global organization.
• Proven experience leading large-scale transformation and operational excellence initiatives across complex manufacturing environments.
• Strong understanding of manufacturing operations, quality systems, supply chain processes, and continuous improvement methodologies.
• Hands-on experience with customer experience and quality platforms, including the deployment and management of Transactional Net Promoter Score (TNPS) solutions.
• Demonstrated success in identifying, prioritizing, and delivering analytics and AI-driven use cases from concept through implementation and value realization.
• Experience managing enterprise applications and digital platforms, including governance, enhancement, support, and user adoption activities.
• Strong knowledge of Agile methodologies, project delivery frameworks, sprint planning, backlog management, and IT service management practices.
• Proven ability to collaborate effectively with business leaders, IT teams, architects, data specialists, cybersecurity teams, and external vendors.
• Expertise in operational excellence methodologies such as Lean, Six Sigma, structured problem solving, and process optimization.
• Strong business acumen with the ability to develop business cases, quantify benefits, assess ROI, and support investment decisions.
• Experience establishing governance models, performance management frameworks, KPIs, and organizational reporting structures.
• Exceptional stakeholder management and executive communication skills with the ability to influence across functions, cultures, and geographies.
• Demonstrated experience leading organizational change management initiatives and driving sustainable adoption of new technologies and processes.
• Strong analytical, strategic thinking, and problem-solving capabilities with a data-driven approach to decision-making.
• Excellent verbal and written communication skills and the ability to operate successfully in a global matrix organization.