Global Quality, Operations and Continuous Improvement Platform Owner

Hitachi India Pvt Ltd; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Hitachi Energy Technologies Services Private Limited in Bengaluru seeks a Global QOCI Platform Owner to guide the TNPS, Maps, Footprint, and MSE platforms, ensuring stability, adoption, and continued enhancement across a global workforce.

You will drive the strategic roadmap for digital solutions, lead Agile delivery, and collaborate with IT, data, architecture, security, and vendors to realize business value and ROI.

Qualifications

• Bachelor's degree in a related field; Master's preferred.
• 15+ years in Quality/Operations/Digital Transformation in global orgs.
• Experience leading large-scale transformation in manufacturing.

Responsibilities

• Own and govern global QOCI platforms including TNPS, Footprint, Maps, and MSE.
• Drive strategic roadmap for QOCI digital solutions and transformation initiatives.
• Lead Agile delivery and service management activities across roadmaps, backlogs, sprints, and releases.
• Identify opportunities to leverage analytics, AI/ML to deliver measurable outcomes.
• Translate business requirements into scalable digital solutions for quality and efficiency.

Skills

Quality management

Operational excellence

Agile methodologies

Stakeholder management

Data analytics

AI/ML

Education

Bachelor's degree

Master's degree preferred

Tools

TNPS deployment

Analytics platforms

IT governance tools

Job description

Global QCI Platform Owner - Digital Platforms Location: Bengaluru, Karnataka, India Job ID: R0147953 Date Posted: 2026-10-16 Company Name: HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Profession (Job Category): Quality Management Job Schedule: Full time Remote: No

Job Description

• Own and govern global QOCI platforms including Transactional Net Promoter Score (TNPS), Footprint, Maps, and Manufacturing Site Evaluation (MSE), ensuring platform stability, scalability, adoption, and continuous enhancement.
• Drive the strategic roadmap for QOCI digital solutions and transformation initiatives, aligning investments and priorities with business objectives.
• Lead Agile delivery and service management activities including roadmap planning, backlog prioritization, sprint governance, release management, operational support, and service performance monitoring.
• Identify opportunities to leverage analytics, artificial intelligence, and machine learning to solve operational and customer-related challenges and deliver measurable business outcomes.
• Translate business requirements into scalable digital solutions that improve quality, customer satisfaction, operational efficiency, and cost performance.
• Partner with IT, data, architecture, security, and vendor teams to define solution architectures, data models, and implementation approaches that support long-term business needs.
• Develop and maintain a robust pipeline of transformation initiatives, prioritizing high-value opportunities that support strategic objectives.
• Build compelling business cases, ROI assessments, benefit realization plans, and IT demand documentation to secure investment and leadership approval.
• Lead cross-functional and cross-business-unit improvement initiatives that utilize advanced analytics and AI technologies to enhance operational excellence.
• Establish governance frameworks, performance measures, and reporting mechanisms that ensure transparency, accountability, and effective decision-making.
• Engage and influence senior stakeholders across business units and geographies to drive alignment, adoption, and successful program execution.
• Foster a culture of continuous improvement, innovation, and data-driven decision-making across the organization.
• Support enterprise-wide platforms and processes serving more than 40,000 employees globally across Grid Automation, Grid Integration, High Voltage, Transformers, and Service businesses.
• Ensure compliance with organizational standards, security requirements, and data governance principles throughout the solution lifecycle.
• Monitor emerging technologies and industry best practices to continuously enhance platform capabilities and business value delivery.

Your background

• Bachelor's degree in Engineering, Manufacturing, Operations Management, Information Technology, Data Analytics, Business Administration, or a related field; master's degree preferred.
• Minimum 15 years of experience in Quality, Operations, Continuous Improvement, Manufacturing, Digital Transformation, or related functions within a global organization.
• Proven experience leading large-scale transformation and operational excellence initiatives across complex manufacturing environments.
• Strong understanding of manufacturing operations, quality systems, supply chain processes, and continuous improvement methodologies.
• Hands-on experience with customer experience and quality platforms, including the deployment and management of Transactional Net Promoter Score (TNPS) solutions.
• Demonstrated success in identifying, prioritizing, and delivering analytics and AI-driven use cases from concept through implementation and value realization.
• Experience managing enterprise applications and digital platforms, including governance, enhancement, support, and user adoption activities.
• Strong knowledge of Agile methodologies, project delivery frameworks, sprint planning, backlog management, and IT service management practices.
• Proven ability to collaborate effectively with business leaders, IT teams, architects, data specialists, cybersecurity teams, and external vendors.
• Expertise in operational excellence methodologies such as Lean, Six Sigma, structured problem solving, and process optimization.
• Strong business acumen with the ability to develop business cases, quantify benefits, assess ROI, and support investment decisions.
• Experience establishing governance models, performance management frameworks, KPIs, and organizational reporting structures.
• Exceptional stakeholder management and executive communication skills with the ability to influence across functions, cultures, and geographies.
• Demonstrated experience leading organizational change management initiatives and driving sustainable adoption of new technologies and processes.
• Strong analytical, strategic thinking, and problem-solving capabilities with a data-driven approach to decision-making.
• Excellent verbal and written communication skills and the ability to operate successfully in a global matrix organization.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles - particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions - additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Experience Level Senior Level