Global Learning Operations Content Designer (Manager)

AXA Global Business Services; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

AXA XL is seeking an Instructional Designer to transform complex source materials into scalable learning solutions across digital and instructor-led formats. You will apply adult learning principles, develop storyboards, and ensure adherence to AXA XL standards.

You will collaborate with SMEs and media designers, drive design reviews, and measure impact through assessment tools. The role reports to Human Resources Business Partner and focuses on high-quality content delivery in a global context.

Qualifications

• Proven experience in instructional design and learning content development in a corporate or global environment.
• Deep understanding of adult learning principles (andragogy), learning psychology, and instructional design methodologies (ADDIE, SAM, Kirkpatrick evaluation).
• Demonstrated expertise in analyzing materials and translating complex information into clear, engaging learning content.
• Robust proficiency with learning authoring tools (Articulate Storyline, Adobe Captivate, or similar).
• Excellent written and verbal communication skills with ability to distill complex concepts for diverse audiences.
• Experience developing content for multiple delivery formats (e-learning, ILT, virtual instructor-led training).
• Robust attention to detail and ability to manage multiple projects with competing priorities.

Responsibilities

• Conduct comprehensive needs analysis and learning requirements gathering with subject matter experts and business stakeholders.
• Review and synthesize complex source materials, regulatory documents, and business content into clear learning objectives.
• Develop instructional design strategies aligned with adult learning principles (andragogy) and AXA XL learning standards.
• Create detailed content outlines, learning maps, and storyboards that guide development.
• Design engaging learning experiences for multiple formats: e-learning modules, instructor-led training, blended solutions, and digital learning journeys.
• Apply instructional design best practices (ADDIE, SAM, or similar methodologies) to ensure content effectiveness.
• Develop assessment strategies and evaluation tools to measure learning outcomes and business impact.
• Create learner-centric content that balances compliance requirements with engagement and retention.
• Partner with Global Learning Operations Manager, Media Designers, and subject matter experts to ensure seamless content development.
• Facilitate design reviews and stakeholder validation sessions, incorporating feedback iteratively.
• Maintain quality standards through peer review and adherence to AXA XL learning brand guidelines.
• Support rollout coordination by providing facilitator guides, learner communications, and implementation support.
• Analyze learning data and completion reports to identify content effectiveness and areas for enhancement.
• Stay current with instructional design trends, adult learning research, and emerging learning technologies.
• Recommend improvements to learning solutions based on learner feedback and performance data.

Skills

Instructional Design

Adult Learning

Content Development

Storyline

Captivate

Communication

Multi-format Delivery

Tools

Articulate Storyline

Adobe Captivate

Job description

As an Instructional Designer within our Global Learning Operations Team, you will be responsible for end-to-end content development that transforms complex source materials into engaging, effective learning solutions. You will apply adult learning principles and instructional design methodologies to create scalable, learner-centric content across digital and instructor-led formats. This role is critical to ensuring AXA XL''s learning offerings meet consistent quality standards and deliver measurable impact.

What youll be doing

What will your essential responsibilities include

• Conduct comprehensive needs analysis and learning requirements gathering with subject matter experts and business stakeholders.
• Review and synthesize complex source materials, regulatory documents, and business content into clear learning objectives.
• Develop instructional design strategies aligned with adult learning principles (andragogy) and AXA XL learning standards.
• Create detailed content outlines, learning maps, and storyboards that guide development.
• Design engaging learning experiences for multiple formats: e-learning modules, instructor-led training, blended solutions, and digital learning journeys.
• Apply instructional design best practices (ADDIE, SAM, or similar methodologies) to ensure content effectiveness.
• Develop assessment strategies and evaluation tools to measure learning outcomes and business impact..
• Create learner-centric content that balances compliance requirements with engagement and retention.
• Partner with Global Learning Operations Manager, Media Designers, and subject matter experts to ensure seamless content development.
• Facilitate design reviews and stakeholder validation sessions, incorporating feedback iteratively.
• Maintain quality standards through peer review and adherence to AXA XL learning brand guidelines.
• Support rollout coordination by providing facilitator guides, learner communications, and implementation support.
• Analyze learning data and completion reports to identify content effectiveness and areas for enhancement.
• Stay current with instructional design trends, adult learning research, and emerging learning technologies.
• Recommend improvements to learning solutions based on learner feedback and performance data.

You will report to Human Resources Business Partner.

What youll bring

We're looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Proven experience in in instructional design and learning content development, ideally in a corporate or global environment.
• Deep understanding of adult learning principles (andragogy), learning psychology, and instructional design methodologies (ADDIE, SAM, Kirkpatrick evaluation).
• Demonstrated expertise in analyzing materials and translating complex information into clear, engaging learning content.
• Robust proficiency with learning authoring tools (Articulate Storyline, Adobe Captivate, or similar).
• Excellent written and verbal communication skills with ability to distill complex concepts for diverse audiences.
• Experience developing content for multiple delivery formats (e-learning, ILT, virtual instructor-led training).
• Robust attention to detail and ability to manage multiple projects with competing priorities.

Desired Skills and Abilities:

• Experience with LMS platforms and learning ecosystems (YES Learning or similar).
• Knowledge of compliance and mandatory training development.
• Familiarity with design thinking and user-centered design principles.
• Experience with data analysis to measure learning effectiveness.
• Experience in regulated industries (insurance, financial services, or similar).

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. Thats why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

Its about helping one another and our business to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at .AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XLs Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society are essential to our future. We're committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XLs Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the PC and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we dont just provide re/insurance, we reinvent it.

HowBy combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at