Global LandD Assistant

Boston Consulting Group; Gurugram District; On-site; INR 500,000 - 800,000; Full time

Job summary

Boston Consulting Group is seeking a Learning Operations Coordinator to join our Global Learning & Development team. You will execute defined learning operations processes, ensure learner lifecycle integrity, and maintain reliable data systems across regions and cohorts.

You will handle enrollments, LMS data, ticket management, reporting, and adherence to SLAs, while collaborating with delivery colleagues and program owners. Fluency in English and comfort with data systems are essential.

Qualifications

• 1-3 years of experience in operations, coordination, or admin roles.
• Fluency in English; other languages are a plus.
• Comfort with systems and data (LMS, spreadsheets).

Responsibilities

• Process enrollments, rosters, and learner communications.
• Maintain LMS records and data integrity.
• Handle ticket/inbox management and respond to queries.
• Run standard reports and complete admin close-out tasks.
• Follow established operational playbooks and SLAs.
• Escalate data, system, or process issues promptly.

Skills

English fluency

Operations experience

Admin experience

Data handling

Customer service

Time-zone flexibility

Tools

LMS

Spreadsheets

Job description

Job Description

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What Youll Do

Our Global Learning & Development (L&D) Operations function is a key enabler of our firm’s success, ensuring learning programs are delivered with quality, consistency, and scalability across regions and cohorts.

You will execute defined learning operations processes with high accuracy to ensure learner lifecycle integrity, timely communications, and reliable systems and data.

Responsibilities

• Process enrollments, rosters, and learner communications accurately
• Maintain LMS records and learner data integrity
• Support ticket/inbox management and respond to standard queries
• Run standard reports and complete administrative close-out tasks
• Follow established operational playbooks and SLAs
• Escalate data, system, or process issues promptly

What Youll Bring

• 1-3 years relevant experience in operations, coordination, or admin roles
• Fluency in English (additional languages a plus)
• Comfort working with systems and data (e.g., LMS, spreadsheets)
• Strong reliability and customer-service mindset
• Ability to work across time zones as needed

Who Youll Work With

You will work with Learning Operations Coordinators, Delivery colleagues, program owners, and learners to maintain accurate operations execution and timely service.

Additional info

You’re Good At

• Attention to detail and consistent process execution
• Clear and timely operational communication
• Working effectively in structured workflows
• Managing deadlines and routine priorities
• Learning systems and tools quickly

At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.

For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.

We aim to provide a dynamic and collaborative environment that fosters connection and teamwork.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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