Global L&D Coordinator

Boston Consulting Group; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Boston Consulting Group in Gurgaon, India, is seeking a Learning Operations professional to independently own the operational execution for learning programs, ensuring learner lifecycle accuracy, system integrity, and on-time delivery against SLAs.

You will work across cultures and time zones with Delivery teams and stakeholders to ensure readiness, data accuracy, and timely execution of learning lifecycle activities. This role favors strong organizational skills and proactive risk management.

Qualifications

• 3–5 years relevant experience in learning operations or service operations.
• Experience using LMS/workflow tools and reporting.
• Strong organizational skills and prioritization under deadlines.
• Clear communication and stakeholder management capability.

Responsibilities

• Manage learner lifecycle processes end-to-end for assigned programs.
• Maintain LMS integrity (classes, audiences, rosters) and data accuracy.
• Manage SLAs, deadlines, and operational communications.
• Identify operational risks and resolve bottlenecks proactively.
• Produce operational reporting and ensure metric accuracy.
• Coordinate with Delivery and stakeholders to ensure readiness.

Skills

Learning operations

LMS experience

Stakeholder management

Time management

Tools

LMS systems

Reporting tools

Job description

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Our Global Learning & Development (L&D) Operations function is a key enabler of our firm’s success, ensuring learning programs are delivered with quality, consistency, and scalability across regions and cohorts.

You will independently own operational execution for assigned programs, ensuring learner lifecycle accuracy, system integrity, and on-time delivery against SLAs.

Responsibilities

• Manage learner lifecycle processes end-to-end for assigned programs
• Maintain LMS integrity (classes, audiences, rosters) and data accuracy
• Manage SLAs, deadlines, and operational communications
• Identify operational risks and resolve bottlenecks proactively
• Produce operational reporting and ensure metric accuracy
• Coordinate with Delivery and stakeholders to ensure readiness

What You'll Bring

• ~3–5 years relevant experience in learning operations or service operations
• Experience using LMS/workflow tools and reporting
• Strong organizational skills and prioritization under deadlines
• Clear communication and stakeholder management capability
• Comfort operating across cultures and time zones

Who You'll Work With

You will partner with Delivery teams, program owners, and cross-functional stakeholders to ensure operational readiness, accurate data, and timely execution across the learning lifecycle.

Additional info

You’re Good At

• Demonstrating accountability for operational tasks and delivering outcomes independently
• Proactive risk identification and resolution
• Managing stakeholder expectations and priorities
• Data accuracy, reporting discipline, and process adherence
• Working across multiple programs concurrently

At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.

For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.

We aim to provide a dynamic and collaborative environment that fosters connection and teamwork.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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