Global IDT Vendor Manager

ITC Infotech; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

ITC Infotech in Bengaluru is seeking an experienced vendor management professional to serve as the main interface between the organization and its service providers. You will drive performance, ensure contractual and regulatory compliance, and maximize value realization across supplier relationships.

The role requires knowledge of service management frameworks (ITIL/ITSM, COBIT), outsourcing models, contract negotiation, and strong stakeholder management to support cost optimization and

Qualifications

• Knowledge of service management frameworks (ITIL/ITSM, COBIT) preferred.
• Strong outsourcing and managed services understanding.
• Contractual, negotiation and vendor lifecycle knowledge.
• Data-driven decision making and performance metrics.
• Ability to work in multi-vendor environments with cross-functional teams.
• Excellent planning, communication and presentation skills.

Responsibilities

• Manage day-to-day relationships with external and strategic vendors.
• Conduct regular vendor review meetings on performance and risks.
• Ensure vendor compliance with contracts, information security and governance.
• Support vendor selection, onboarding, renewals and offboarding.
• Track spend, budgets and forecasts; validate invoices and rate cards.
• Ensure value-for-money and adherence to commercial terms.
• Identify cost optimization and innovation opportunities from vendors.
• Serve as single point of accountability for service outcomes.
• Facilitate governance forums and steering committees.
• Identify and manage service and vendor risks.
• Ensure adherence to policies, regulatory requirements and audits.
• Drive service quality, process maturity and operational resilience.

Skills

Vendor management

ITIL / ITSM

COBIT

Contract negotiation

Stakeholder management

Data-driven decisions

Multi-vendor management

Regulatory compliance

Education

Bachelor’s degree in relevant field

COBIT Foundation

CIPS CPSM

Lean Six Sigma

Job description

What are the key objectives and expectations from this role?

Partner with the DBS Productivity & Transformation team to serve as the primary interface between the organisation and its service providers. The role is accountable for driving vendor performance, ensuring contractual and regulatory compliance, enabling continuous improvement, and maximizing value realization across supplier relationships.ACCOUNTABILITIES

• Manage day‑to‑day relationships with external vendors and strategic vendors.
• Conduct regular vendor review meetings addressing performance, risks, financials, and improvement opportunities.
• Ensure vendor compliance with contractual, regulatory, information security, and internal governance requirements.
• Support vendor selection, onboarding, contract renewals, and offboarding activities
• Track vendors spend, budgets, and forecasts; challenge and validate invoices and rate cards.
• Ensure value-for-money and adherence to agreed commercial terms.
• Actively identify cost optimization, efficiency gains, and innovation opportunities from vendors.
• Serve as a trusted partner to business stakeholders, acting as the single point of accountability for service outcomes.
• Facilitate service governance forums and steering committees.
• Identify and manage service and vendor-related risks.
• Ensure adherence to internal policies, regulatory requirements, and audit standards.
• Drive service quality, process maturity, and operational resilience.

EXPERIENCE, SKILLS, KNOWLEDGE

ESSENTIAL

Experience Required

• Knowledge on service management frameworks (e.g., ITIL / ITSM, COBIT - preferred)
• Strong understanding of outsourcing and managed services models
• Understanding of contracts with commercial and negotiation acumen and vendor life‑cycle management
• Performance metrics, reporting, and data‑driven decision making
• Strong stakeholder management and working with cross-functional teams
• Analytical thinking and structured problem solving
• Ability to work in matrixed, multi‑vendor environments
• Comfortable operating at pace and with ambiguity, able and willing to pivot where necessary.
• Strong inter-personal skills to ensure delivery across multiple stakeholders in very varied teams and disciplines.
• Highly organised, self-driven with attention to detail.
• Have strong planning, communication and presentation skills along with the capability to listen and influence at all levels of the organisation

Education / Qualifications / Certifications Required

Education

• Bachelor’s degree in Business Administration, Information Technology, Engineering, Finance, or a related discipline.

Professional Certifications (Preferred, not mandatory)

• COBIT Foundation or Practitioner
• Procurement, Supplier Management, or Commercial Certifications (e.g., CIPS, CPSM)
• Lean Six Sigma (Green Belt / Black Belt) - desirable for continuous improvement focus

Core Competencies

• Risk, Compliance & Assurance