Vendor Management Senior Analyst

Deutsche Bank AG; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Job description

Location- Pune, India

Role Description

• The Vendor management Specialist’s key responsibility is to govern the IT service contracts. The area includes contract, commercial, performance and vendor risk management of the contracts.
• Also undertakes the daily workload, activities and tasks of establishing, monitoring, and optimizing vendor relationships by performing Performance validation, financial obligation, real-time dashboarding/reporting, supervising contractual obligation/SLA’s, Audits and Risk Governance

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities:

Vendor Service Delivery Governance (VSDG) function enables Deutsche Bank (DB) to optimize supplier relationships to meet its strategic objectives by:

• Partnering across DB to develop commercial strategies and create value from supplier relationships.
• Enabling the bank to manage Third-Party risks and purchase efficiently and compliantly.
• Managing new service demands and vendor performance on a divisional level.
• Implementing and upholding sustainable procurement practices.
• Driving transformation and ensuring future-proof procurement technology, data and processes.
• VSDG is responsible for the end-to-end management of vendors across TDI – CIO Private Bank to improve performance, mitigate risk, optimize costs and maximize commercial value.
• Within VSDG, the Vendor Management Specialist ensures that contractual, commercial, and risk outcomes are effectively managed so that vendor relationships deliver sustained value, compliant service performance, and robust risk mitigation across the contract lifecycle.
• The Vendor Management Specialist is responsible for the management of DB’s vendors and contracts post-signature, leading cross functional stakeholder engagement, managing business demand and proactively identifying and resolving contractual, vendor performance, and risk issues.
• Act as the point of contact for business engagement related to portfolio of contracts/vendors under management and act as interface to Global Procurement and iVMO for queries from the business.
• Manage and process new service demands in line with policy and the divisional third-party strategy.
• Provide reporting and insights across the vendor engagements and across the elements of vendor management.
• For assigned portfolio of vendors, manage vendor governance activities, coordinating structured engagements with vendors and internal stakeholders to ensure alignment, transparency, and timely decision making.
• Maintain end-to-end visibility of all contracts in scope, ensuring a holistic overview of vendor performance and delivery and identifying opportunities for continuous improvement/innovation.
• Manage regular vendor governance and performance reviews, leveraging defined KPIs, SLAs to assess delivery quality, risk exposure, and value realization.

Commercial Contract Management

• Own and oversee contractual compliance by DB and third-party vendors for assigned contracts, ensuring obligations are continuously monitored, documented, and enforced throughout the contract lifecycle.
• Draft, negotiate and manage contractual changes and terminations for in-scope agreements in a structured and timely manner, ensuring continuity of service and protection of DB’s commercial and legal interests.
• Support the resolution of contractual issues and contractual disputes, supporting negotiations with counterparties and engaging with the relevant DB functions such as Legal and Strategic Procurement to resolve, minimizing financial, operational, and reputational risk for DB.
• Conduct periodic contract and commercial reviews to confirm that vendor delivery remains aligned with agreed commercial terms, business demand, and the approved sourcing strategy.
• Support the remediation of in-scope supplier related audit findings and resolution of in-scope third-party risk issues where applicable.
• Ensure that applicable third-party risk, compliance, and ESG requirements are embedded into contractual documentation and reflected in ongoing governance and monitoring activities.
• Manage the proactive remediation, corrective action plans, and consequence management in response to contractual, performance, risk, or ESG noncompliance, ensuring issues are addressed at root cause level.
• Provide visibility and reporting of risk management activity.

Your skills and experience:

• Experience in Financial Services or a large corporate environment with a good understanding of vendor management across the entire vendor lifecycle preferred
• Experience in vendor management with -demonstrable skills and understanding across contract and commercial management, issue and dispute management, risk management, service performance management, supplier governance
• Good stakeholder management and influencing skills
• Good commercial awareness and understanding of different types of commercial models and how to implement and manage against them
• Strong financial understanding
• Ability to negotiate and draft commercial and contract terms and changes to those terms on Statements of Work is essential
• Knowledge and exposure of sourcing process, RFI, RFP and contract lifecycle
• Strong analytical skills to analyze trends, data, spend and measure and drive improved vendor performance (SLAs, KPIs, KRIs) and internal business discipline
• Ability to leverage data to deliver reporting and insights to inform business decisions
• Experience in driving continuous improvement /innovation
• Capacity to effectively operate in ambiguous situations.
• Demonstrates initiative and works effectively with minimal supervision
• Experience of using Digital Procurement tools such as SAP Ariba, Coupa and digital contract workplaces preferred
• Reporting to the Vendor Risk Management SRO (Service Relationship Owner) – Vice President
• Taking end-to-end ownership of each assigned “Vendor Risk Management” (VRM) Engagement Requests for an engagement along with the SRO.
• Follow-up with Vendors’ point(s) of contact for responding to all Control questions raised during VRM process for an engagement. Escalations to be triggered as required.
• Attending all trainings and workshops defined as “mandatory” by internal Third-Party Risk Management (TPRM) teams
• Keeping yourself familiarized and updated on all latest Policies and Procedures published by the various Risk Management Functions within Deutsche Bank.
• Keeping yourself familiarized and updated on control requirements of the latest “Vendor Control Requirements Framework” (VCRF) and explain the same to vendors to ensure that appropriate evidence are shared by the vendors, which satisfy the Control requirement.
• Ensuring appropriate due diligence before Third Party Management (TPM) review initiation and familiarity with Risk Type Controller (RTC) requirements in advance
• Providing comprehensive and transparent details about the owned Engagement Request in the TPM platform in a timely manner
• Ensuring that the data provided about the owned Engagement Request are kept up-to date, in line with the TPM Key Operating Documents
• Performing VRM Process tasks when prompted by TPM and/or RTCs
• Notifying the relevant RTCs whenever gaps are closed, deadlines cannot be met or full mitigation is not possible,
• Remediating and Reporting gaps by raising Self-Identified Issues (SII) in an engagement and follow-up for closure/mitigation on a timely basis, in line with the remediation plans shared,
• Addressing unmitigated risks/gaps in accordance with the Operational Risk Management Policy, TPRM Policy, TPRM Procedure and TPM Key Operating Documents,
• Ensuring the service does not commence before the VRM review is completed,
• Ensuring that no contract is signed or service is delivered to any Deutsche Bank Legal Entity for which Compliance deemed the service prohibited,
• Ensuring adherence to the Service Delivery Management (SDM) Minimum Operating Standards Process - KOD and respond to VRM Process tasks when prompted by SDM and/or RTCs.
• Requesting the assignment of a new SRO by the COO/Delegate, in case of leaving the Bank or transitioning to a new role or project,
• Liaising with Divisional Vendor Management Office (DVMO) resources for closing any open points related to the engagement requests,
• Ensuring all strategies and plans eg. Termination Exit Plans, Termination Exit Strategies, etc. related to an engagement are documented, agreed between the relevant stakeholders and reviewed / updated on defined intervals.
• Ensuring that Monthly, Quarterly Governance meetings with appropriate stakeholders are conducted and the details documented in line with the SDM requirements.
• Ensuring monthly feedback / review is completed for all engagements in scope and the details documented in the designated portals in line with the SDM requirements.

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.