Global ECommerce CRM Administrator Customer Experience Product Owner

Emerson; Sahibzada Ajit Singh Nagar; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Emerson is seeking a Salesforce Administrator to own the day-to-day administration and operational stability of Salesforce CRM and eCommerce configurations. You will act as the primary administrator for users, roles, permissions, markets, and access controls, and synthesize Voice of Customer insights into actionable improvements across CRM and eCommerce journeys.

You will collaborate with the CX Product Owner to support feature delivery, rollout, and scaling across brands and regions, ensuring

Qualifications

• 1-3 years experience in Salesforce CRM and/or Salesforce Commerce environments.
• Strong understanding of end-to-end eCommerce and CRM customer journeys.
• Experience with functional testing, UAT, release validation, and post-release support.
• Ability to translate customer and stakeholder feedback into actionable improvements.
• Strong analytical, organisational, and stakeholder-management skills.

Responsibilities

• Own day-to-day administration and operational stability of Salesforce CRM and eCommerce configurations.
• Act as the primary administrator for users, roles, permissions, markets, and access controls.
• Capture, analyse, and synthesize Voice of Customer insights from customers, Sales, and Service across CRM and eCommerce journeys.
• Translate insights into clear problem statements, priorities, and recommendations for the CX Product Owner.
• Support functional testing, UAT, release validation, and post-release stabilisation activities.
• Partner with the CX Product Owner to support feature delivery, rollout, and scaling across brands and regions.
• Ensure new features are operationally ready for launch, including testing coverage and enablement readiness.
• Act as a liaison between DCX, Development, CRM, IT/ERP, Analytics, and business stakeholders.
• Proactively identify experience gaps and improvement opportunities to inform roadmap decisions.

Skills

Salesforce Admin

CRM administration

Customer journeys

Stakeholder management

UAT testing

Tools

Power BI

Tableau

Salesforce reporting

Job description

Job Description:

In this Role, Your Responsibilities Will Be:

• Own day-to-day administration and operational stability of Salesforce CRM and eCommerce-related configurations

• Act as the primary administrator for users, roles, permissions, markets, experience settings, and access controls

• Capture, synthesise, and analyse Voice of Customer insights from customers, Sales, and Service across CRM and eCommerce journeys

• Translate insights into clear problem statements, priorities, and recommendations for the CX Product Owner

• Support functional testing, UAT, release validation, and post-release stabilisation activities

• Partner with the CX Product Owner to support feature delivery, rollout, and scaling across brands and regions

• Ensure new features are operationally ready for launch, including testing coverage, enablement readiness, and dependency alignment

• Act as a key execution liaison between DCX, Development, CRM, IT/ERP, Analytics, and business stakeholders

• Proactively identify experience gaps, recurring issues, and systemic improvement opportunities to inform roadmap decisions

Who You Are:

You are customer‑centric, detail‑oriented, and execution‑focused, with a strong sense of ownership for platform stability and experience quality. You are comfortable working in a product‑led, cross‑functional environment and thrive in roles that require coordination, prioritisation, and continuous improvement. You balance technical understanding with strong business and stakeholder engagement skills, and you bring energy, accountability, and follow‑through to everything you do.

For This Role, You Will Need:

• 1-3 years experience administering Salesforce CRM and/or Salesforce Commerce environments

• Strong understanding of end-to-end eCommerce and CRM customer journeys

• Experience with functional testing, UAT, release validation, and post-release support

• Ability to translate customer and stakeholder feedback into actionable improvements

• Strong analytical, organisational, and stakeholder‑management skills

• Comfort operating in a global, cross‑functional, and product‑led delivery model

• Strong communication skills, both written and verbal

Preferred Qualifications that Set You Apart:

• Salesforce certifications such as Salesforce Administrator, Advanced Administrator, Sales Cloud, Service Cloud, Experience Cloud, or Commerce Cloud

• Experience supporting eCommerce and CRM platforms at scale, across multiple brands, markets, or regions

• Strong understanding of end-to-end customer journeys, including discovery, purchase, service, and post‑purchase experiences

• Demonstrated experience translating Voice of Customer insights into clear recommendations and experience improvements

• Hands‑on experience with functional testing, UAT coordination, release validation, and post‑release stabilisation

• Familiarity with product‑led delivery models, including close partnership with Product Owners and delivery teams

• Experience working with data visualisation and reporting tools (e.g., Power BI, Tableau, or Salesforce reporting) to support insight generation and decision‑making

• Strong documentation, communication, and stakeholder‑management skills in a global, cross‑functional environment

• Proficiency with Microsoft PowerPoint for structured communication of insights, priorities, and recommendations

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives - because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems - for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award‑winning employee development programs.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson.