Global Delivery Leader - Hitech (Engineering Services)

Spot Your Leaders & Consulting; Bengaluru; On-site; INR 4,500,000 - 6,500,000; Full time

Job summary

Spot Your Leaders & Consulting seeks a Global Delivery Leader with 18+ years of experience to manage global product engineering delivery. You will oversee a $100 Mn P&L and a large, multi-geography delivery footprint including teams in India, Taiwan, Malaysia, Spain, Mexico, and the US.

Drive strategic delivery initiatives, client satisfaction, and continuous service improvement. The ideal candidate will lead large-scale client accounts, shape delivery strategy, and foster a culture of

Qualifications

• 20+ years of overall experience with at least 15 years in account delivery for IT/R&D services.
• Proven ability to manage global client accounts and $100 Mn P&L.
• Strong knowledge of IT service delivery frameworks and Product Engineering (R&D).
• Experience in budget management and financial reporting.
• Analytical mindset with data-driven decision making.
• Ability to thrive in a multicultural, fast-paced environment.

Responsibilities

• Lead global delivery for Product Engineering services across key client accounts.
• Grow and manage strategic accounts, ensuring alignment with business objectives.
• Develop and maintain strong client relationships and act as the main point of contact.
• Collaborate with internal teams to design and implement solutions that enhance client satisfaction.
• Oversee project management processes and ensure timely delivery with quality standards.
• Analyze account performance metrics to identify growth opportunities and optimization.

Job description

?Global Delivery Leader: 18+ years of experienc

eWe are seeking a dedicated & experienced Global Delivery Leader to join our dynamic team providing Product Engineering services in some our key strategic customers in the Hi-Tech space. In this pivotal role, you will be responsible for managing $100 Mn P&Ls & driving the execution of our strategic delivery initiatives across our Product engineering vertical. This will be a global role & you will be expected to manage 2000+ employees spread across multiple geographies – India, Taiwan, Malaysia, Spain, Mexico & US. The ideal candidate will possess a robust understanding of industry trends and will play a crucial role in aligning our delivery strategies with business objectives, ensuring that we meet client expectations consistently. Your leadership will be instrumental in fostering a culture of excellence within the delivery teams, promoting innovation, and ensuring that we remain at the forefront of technological advancements within the industry. As a key player in our organization, you will also contribute to the continuous improvement of our service offerings, positioning our company as a leader in the industry. If you are passionate about technology and have a proven track record of managing large-scale accounts,

Responsibilities

• : Lead the global delivery efforts for Product Engineering services in key client accounts, ensuring alignment with business objective
• s.Responsible for management & growth of strategic accounts generating $100 Mn annually with 2000+ employe
• esDevelop and maintain strong relationships with clients, acting as the main point of contact for project-related inquiries and escalation
• s.Collaborate with internal teams to design and implement solutions that enhance client satisfaction and drive service improvemen
• t.Oversee project management processes, ensuring timely delivery of services and adherence to quality standard
• s.Analyze account performance metrics to identify areas for growth and optimization within service deliver
• y.Manage budgets and financial aspects of client accounts, ensuring profitability and cost-effectiveness in service deliver
• y.Facilitate regular account reviews and performance meetings with clients to discuss progress, feedback, and strategic initiative

Requirements

• ts:Proven track record of managing global client accounts with demonstrated success in achieving business objectiv
• es.Strong understanding of IT service delivery frameworks and methodologies in Product engineering (R&D) doma
• in.Experience in budget management and financial reporting for large-scale projec
• ts.Demonstrated problem-solving skills and a proactive approach to addressing challeng
• es.Ability to analyze data and metrics to inform decision-making and enhance service delive
• ry.Ability to work collaboratively in a fast-paced, multicultural environment while managing multiple prioriti

Behavioral Skills

• lls:Exceptional communication and interpersonal skills, with the ability to influence and negotiate effectively at all le
• velsAbility to communicate clearly and confidently with senior executives, tailoring the message to their level of understanding and business priori
• tiesProactively develop strong, trusted relationships with executive stakeholders, both within the organization and with cli

Qualifications

• tion:Bachelor's degree in Business, Information Technology, or a related field; Master's degree prefe
• rred.Overall 20+ yrs of experience with a minimum of 15 years of experience in account management or delivery roles for R&D services within the IT services indu