Global Delivery Leader 1

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Pune District; Hybrid; INR 3,000,000 - 4,500,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Genpact in Pune, India is seeking a Global Delivery Leader to drive operational excellence across delivery operations in a fast-moving, AI-enabled environment.

You will lead cross-functional teams, mentor leaders, and partner with senior stakeholders to scale innovative solutions globally. Hybrid work with day shifts in India is expected.

Qualifications

• Bachelor's degree in Industrial Engineering
• Bachelor's degree in Information Systems
• Bachelor's degree in Operations Management
• Master's degree in Business Administration
• Master's degree in Project management

Responsibilities

• Develop and implement global operational excellence strategies to drive efficiency, quality, and scalability across delivery operations.
• Collaborate with cross-functional teams to identify and prioritize improvement opportunities in operational processes and service delivery models.
• Lead and mentor teams to embed a culture of continuous improvement, leveraging Lean, Six Sigma, and digital transformation methodologies.
• Analyze operational data and performance metrics to assess the impact of initiatives and guide strategic decision-making.
• Ensure compliance with industry standards, regulatory requirements, and internal governance frameworks across global operations.
• Drive transformation programs that enhance customer experience, reduce cost-to-serve, and improve process agility.
• Partner with senior stakeholders and global leadership to align operational excellence goals with business objectives.
• Facilitate knowledge sharing, best practice dissemination, and capability building across delivery teams worldwide.
• Promote innovation by integrating automation, analytics, and emerging technologies into operational workflows.
• Champion a high-performance culture focused on accountability, collaboration, and measurable outcomes.

Skills

BI

Compliance Risk Management

Data Science

Data Visualization

DevOps

IaaS

People Leadership

Project Management

Risk Management

Security/GRC

Education

Bachelors - Industrial Engineering

Bachelors - Information Systems

Bachelors - Operations Management

Masters - Business Administration

Masters - Project management

Job description

Job Description

Global Delivery Leader

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Responsibilities

• Develop and implement global operational excellence strategies to drive efficiency, quality, and scalability across delivery operations.
• Collaborate with cross-functional teams to identify and prioritize improvement opportunities in operational processes and service delivery models.
• Lead and mentor teams to embed a culture of continuous improvement, leveraging Lean, Six Sigma, and digital transformation methodologies.
• Analyze operational data and performance metrics to assess the impact of initiatives and guide strategic decision-making.
• Ensure compliance with industry standards, regulatory requirements, and internal governance frameworks across global operations.
• Drive transformation programs that enhance customer experience, reduce cost-to-serve, and improve process agility.
• Partner with senior stakeholders and global leadership to align operational excellence goals with business objectives.
• Facilitate knowledge sharing, best practice dissemination, and capability building across delivery teams worldwide.
• Promote innovation by integrating automation, analytics, and emerging technologies into operational workflows.
• Champion a high-performance culture focused on accountability, collaboration, and measurable outcomes.

Qualifications

• Bachelors - Industrial Engineering
• Bachelors - Information Systems
• Bachelors - Operations Management
• Masters - Business Administration
• Masters - Project management

Certifications

• Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)
• Certified Supply Chain Professional (CSCP) - Indian Institute of Management, Trichy

Required Skills

• Business Intelligence (BI)
• Compliance Risk Management
• Data Science
• Data Visualization
• DevOps
• Infrastructure as a Service (IaaS)
• People Leadership
• Project Management
• Risk Management
• Security/GRC

Language

English (Required)

Language Proficiency

• Advanced - C1

Job Type

Regular

Master Skill List

• Delivery Leadership

Remote Type

• Hybrid

Work Shift

• Day Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.