Global Delivery Leader 1

Genpact Ltd.; Pune District; Hybrid; INR 4,000,000 - 8,000,000; Full time

Job summary

Genpact Ltd. is seeking a Global Delivery Leader to spearhead operational excellence across delivery operations in India. You will develop strategic programs, mentor teams, and collaborate with senior leaders to optimize processes and drive customer value.

The role requires extensive experience in transformation, data-driven decision-making, and compliance with industry standards. Hybrid work arrangements and leadership of cross-functional teams are essential to success.

Qualifications

• Bachelor's degree in Industrial Engineering, Information Systems or Operations Management.
• MBA or equivalent with project management certification is preferred.
• Professional supply chain certifications (CPSM/CSCP) are a plus.
• Experience leading delivery and transformation initiatives in global operations.

Responsibilities

• Develop and implement global operational excellence strategies to drive efficiency, quality, and scalability across delivery operations.
• Collaborate with cross-functional teams to identify and prioritize improvement opportunities in operational processes and service delivery models.
• Lead and mentor teams to embed a culture of continuous improvement, leveraging Lean, Six Sigma, and digital transformation methodologies.
• Analyze operational data and performance metrics to assess the impact of initiatives and guide strategic decision-making.
• Ensure compliance with industry standards, regulatory requirements, and internal governance frameworks across global operations.
• Drive transformation programs that enhance customer experience, reduce cost-to-serve, and improve process agility.
• Partner with senior stakeholders and global leadership to align operational excellence goals with business objectives.
• Facilitate knowledge sharing, best practice dissemination, and capability building across delivery teams worldwide.
• Promote innovation by integrating automation, analytics, and emerging technologies into operational workflows.
• Champion a high-performance culture focused on accountability, collaboration, and measurable outcomes.

Skills

BI

Compliance Risk Management

Data Science

Data Visualization

DevOps

IaaS

People Leadership

Project Management

Risk Management

Security/GRC

Education

Bachelors - Industrial Engineering

Bachelors - Information Systems

Bachelors - Operations Management

Masters - Business Administration

Masters - Project management Certifications

Certified Professional in Supply Management (CPSM)

Certified Supply Chain Professional (CSCP)

Job description

Global Delivery Leader Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Responsibilities

• Develop and implement global operational excellence strategies to drive efficiency, quality, and scalability across delivery operations.
• Collaborate with cross-functional teams to identify and prioritize improvement opportunities in operational processes and service delivery models.
• Lead and mentor teams to embed a culture of continuous improvement, leveraging Lean, Six Sigma, and digital transformation methodologies.
• Analyze operational data and performance metrics to assess the impact of initiatives and guide strategic decision-making.
• Ensure compliance with industry standards, regulatory requirements, and internal governance frameworks across global operations.
• Drive transformation programs that enhance customer experience, reduce cost-to-serve, and improve process agility.
• Partner with senior stakeholders and global leadership to align operational excellence goals with business objectives.
• Facilitate knowledge sharing, best practice dissemination, and capability building across delivery teams worldwide.
• Promote innovation by integrating automation, analytics, and emerging technologies into operational workflows.
• Champion a high-performance culture focused on accountability, collaboration, and measurable outcomes.

Qualifications

• Bachelors - Industrial Engineering
• Bachelors - Information Systems
• Bachelors - Operations Management
• Masters - Business Administration
• Masters - Project management Certifications
• Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)
• Certified Supply Chain Professional (CSCP) - Indian Institute of Management, Trichy

Required Skills

• Business Intelligence (BI)
• Compliance Risk Management
• Data Science
• Data Visualization
• DevOps
• Infrastructure as a Service (IaaS)
• People Leadership
• Project Management
• Risk Management
• Security/GRC

Language English (Required)

Language Proficiency - Advanced - C1

Additional Job Location - Job Type Regular Master Skill List - Delivery Leadership Remote Type - Hybrid Work Shift - Day Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.