Global Delivery Leader

BrightClaim; Bengaluru; Hybrid; INR 5,000,000 - 8,000,000; Full time

Job summary

Genpact is seeking a Global Delivery Leader to drive operational excellence across its delivery operations. You will lead cross-functional teams, mentor leaders, and embed continuous improvement using Lean, Six Sigma, and digital transformation techniques.

You will analyze performance data to guide strategic decisions, ensure regulatory compliance, and align improvement programs with business objectives. Join a high-performance culture that values accountability, collaboration and innovation.

Qualifications

• Bachelors or Masters degree in relevant engineering/management fields.
• Experience leading global delivery or transformation programs.
• Strong knowledge of Lean, Six Sigma, and digital transformation methodologies.
• Ability to mentor multi-functional teams and drive measurable outcomes.

Responsibilities

• Develop and implement global operational excellence strategies across delivery operations.
• Lead cross-functional teams to identify and prioritize improvement opportunities.
• Embed a culture of continuous improvement with measurable outcomes.
• Analyze data and metrics to guide strategic decisions and governance.

Skills

Delivery Leadership

Lean Six Sigma

Data Analysis

People Leadership

Project Management

AI & Automation

Strategic Thinking

Change Management

Education

Bachelor's in Industrial Engineering

Bachelor's in Information Systems

Bachelor's in Operations Management

MBA

Master's in Project Management

Job description

Global Delivery Leader

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Develop and implement global operational excellence strategies to drive efficiency, quality, and scalability across delivery operations. Collaborate with cross-functional teams to identify and prioritize improvement opportunities in operational processes and service delivery models. Lead and mentor teams to embed a culture of continuous improvement, leveraging Lean, Six Sigma, and digital transformation methodologies. Analyze operational data and performance metrics to assess the impact of initiatives and guide strategic decision-making. Ensure compliance with industry standards, regulatory requirements, and internal governance frameworks across global operations. Drive transformation programs that enhance customer experience, reduce cost-to-serve, and improve process agility. Partner with senior stakeholders and global leadership to align operational excellence goals with business objectives. Facilitate knowledge sharing, best practice dissemination, and capability building across delivery teams worldwide. Promote innovation by integrating automation, analytics, and emerging technologies into operational workflows. Champion a high-performance culture focused on accountability, collaboration, and measurable outcomes.

Qualifications

Bachelors - Industrial Engineering, Bachelors - Information Systems, Bachelors - Operations Management, Masters - Business Administration, Masters - Project management

Certifications

Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM), Certified Supply Chain Professional (CSCP) - Indian Institute of Management, Trichy

Required Skills

Business Intelligence (BI), Compliance Risk Management, Data Science, Data Visualization, DevOps, Infrastructure as a Service (IaaS), People Leadership, Project Management, Risk Management, Security/GRC

Language

English (Required)

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Delivery Leadership

Remote Type -

Hybrid

Work Shift -

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.