German Manager Operations

Team Vertex Cosmos; Jaipur; On-site; INR 2,000,000 - 3,600,000; Full time

Job summary

Team Vertex Cosmos in Jaipur is seeking an experienced German Operations Manager to oversee and optimize daily operations across German-speaking markets. You will lead localized operational strategies, manage cross-functional teams, and ensure compliance with German laws and GDPR.

The ideal candidate has native to business-fluent German (C2) and English (C1/C2), plus 5+ years in operations management, with a track record of driving efficiency and revenue growth.

Qualifications

• Native or business-fluent German and English written and spoken.
• 5+ years of operational management experience with teams.
• Deep understanding of German labor standards, GDPR, and local regulations.
• Data-driven with ability to use operational analytics tools.

Responsibilities

• Oversee day-to-day operations and ensure seamless delivery across German-speaking markets.
• Lead and develop a cross-functional operations team and manage localized hiring.
• Ensure compliance with German/EU labor laws, GDPR, and safety standards.
• Liaise with vendors and stakeholders to optimize SLAs and align with global leadership.

Skills

German (C2)

English (C1)

Leadership

Ops management

Education

Bachelor's degree in Business Administration / Operations Management

Tools

Excel

Jira

Job description

German Operations Manager

Location: Jaipur

Department: Operations

Employment Type: Full-Time

Position Overview

We are seeking an experienced, strategic, and results-driven German Operations Manager to oversee, scale, and optimize our daily operations. In this role, you will lead localized operational strategies, manage cross-functional teams, ensure strict adherence to local regulatory and compliance standards, and continuously improve processes to drive efficiency, customer satisfaction, and revenue growth. The ideal candidate possesses native or business-fluent German (C2), strong leadership capabilities, and a deep understanding of the German business landscape.

Key Responsibilities

• 1. Operational Leadership & Execution Oversee day-to-day operations to ensure seamless delivery of products/services across German-speaking markets. Develop, implement, and standardise Operational Level Agreements (OLAs) and Standard Operating Procedures (SOPs) tailored to German regulatory and market requirements. Analyze operational metrics, identify bottlenecks, and implement Lean/Six Sigma principles to drive continuous process improvements.
• 2. Team Management & Development Lead, mentor, and grow a team of operational specialists, team leads, and support staff. Set clear performance goals, conduct regular performance reviews, and foster a high-performance, collaborative team culture. Handle localized recruitment, onboarding, and talent retention initiatives in alignment with German labor standards.
• 3. Compliance, Risk Management & Quality Assurance Ensure all operations comply with German/EU labor laws, GDPR, health and safety standards, and industry-specific regulations. Collaborate with legal, finance, and HR teams to mitigate operational, financial, and legal risks. Establish quality assurance frameworks to maintain high service levels and product standards.
• 4. Stakeholder & Vendor Management Act as the primary operational liaison for key local vendors, service providers, and strategic partners in the DACH region. Negotiate contracts, manage SLA compliance, and optimize vendor costs. Maintain strong alignment between the German operational team and global headquarters/leadership.

Qualifications & Requirements

• Language Skills: Native or full professional fluency in German (C1/C2 level) and English (C1/C2 level) both written and spoken.
• Experience: 5+ years of operational management experience, with at least 3 years+ managing teams within the German market.
• Industry Knowledge: In-depth understanding of German business culture, labor laws, GDPR, and localized consumer expectations.
• Data-Driven Mindset: Strong analytical skills with hands-on experience using operational analytics tools (e.g., Excel, Jira).
• Leadership: Proven track record of leading, coaching, and scaling cross-functional or cross-border teams.

Education:

• Bachelor degree in Business Administration, Operations Management, a related field (Masters or MBA preferred).

Preferred Qualifications

• Experience working within a fast-paced technology, e-commerce, logistics
• Key Performance Indicators (KPIs)
• Operational Efficiency: Reduction in operational processing time and operational costs.
• Service Level Agreements (SLAs): % SLA compliance across customer/client deliverables.
• Quality & CSAT: Customer Satisfaction Score and Error/Rework Rate in regional operations.
• Team Retention & Engagement: Employee turnover rates and team satisfaction scores.