Genesys Voice Architect

Fujitsu Limited; Pune District, Chennai District, Dadri; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

Fujitsu Limited in India is seeking an Expert Genesys Voice Architect / Senior Voice SME to own the end-to-end lifecycle of the Genesys Contact Center ecosystem and integrated voice technologies.

This leadership role requires deep technical mastery, strategic foresight, and the ability to drive complex troubleshooting, architectural design, and operational excellence while mentoring L2 teams and aligning projects with service goals.

Qualifications

• Expert-level Genesys suite proficiency including multiple components.
• 10+ years in Voice Networking with Cisco/Avaya/Nortel or similar.
• Strong knowledge of Wireshark and Syslogs analysis.
• Excellent communication, problem-solving and mentoring skills.

Responsibilities

• Oversee secure, best-practice implementation and configuration of Genesys and integrated voice components; proactively monitor and tune performance, conducting capacity planning for sustained availability.

Skills

Genesys mastery

Voice Networking

Wireshark & Syslogs

Communication & mentoring

Tools

Luware

AudioCodes SBC

CUCM / Avaya / Nortel

Job description

Location Flexibility: Multiple Locations in Country

Posting Start Date: 9/7/26

At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.

Job Description -

Location : Pune/Chennai/Noida

Experience : 10 to 18 years

Summary

The Expert Genesys Voice Architect / Senior Voice SME is a critical technical leadership position responsible for the end-to-end lifecycle of our Genesys Contact Center ecosystem and integrated voice technologies. This role demands deep technical mastery, strategic foresight, and the ability to drive complex troubleshooting, architectural design, and operational excellence. You will serve as the highest escalation point for critical incidents, mentor L2 teams, and act as a key contributor to strategic projects that enhance our customer and agent experiences.

Required Skill sets

• Expert-level Genesys suite proficiency (Genesys Contact Server, Engage, Cloud, PureConnect, Composer, Routing, Reporting, Administrator, WFM, Speech Analytics)
• 10+ years Voice Networking experience; very strong Luware, AudioCodes SBC, VoIP/PBX/PSTN,Call Manager’s(Cisco/Avaya/Nortel/Alcatel, CUCM,CME,CUC,UCCX,UCCE), Mobicall Fire Alarm knowledge
• Expertise in Wireshark (PCAP) and AudioCodes Syslogs Viewer
• Familiar with Xurrent/TFSNow; exceptional communication, problem-solving, team collaboration, critical thinking, adaptability, mentoring, and strategic thinking.

Voice

Networking & Protocols

In-depth knowledge of VoIP, PBX, PSTN, SIP protocol, voice gateways, and trunking.

Luware

Very strong knowledge and practical experience.

Key Responsibilities

• Deployment & Optimization : Oversee and execute secure, best-practice implementation and configuration of Genesys and integrated voice components; proactively monitor and tune performance, conducting capacity planning for sustained availability.

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.