Generalist Service Technician- IT - Admin - BLR

Withum PC; Bengaluru; On-site; INR 550,000 - 850,000; Full time

Job summary

Withum Bengaluru hosts a Generalist Service Technician role in IT Services, focusing on first and second level hardware, software, and occasional networking support. You will work with the IT team across the firm to deliver excellent end-user support and ticket resolution.

The role emphasizes remote and on-site support, strong communication, and adherence to SLAs, with opportunities to contribute to automation and process improvements. Prior experience and IT certifications strengthen candidacy.

Qualifications

• Minimum 3 years working experience in related support service field.
• Experience supporting end-users in a Microsoft environment.
• Strong working knowledge of Microsoft products including Teams, 365, OneDrive, SharePoint and Outlook.
• Windows 10/11, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification.
• Experience troubleshooting computer and mobile device hardware.
• Foundational knowledge in video conferencing and audio‑visual hardware.
• Understanding of networking fundamentals.
• Willingness to travel to remote offices as needed.

Responsibilities

• Daily monitor the incident management system (ITSM) to ensure tickets are distributed and addressed in a timely manner.
• Timely acknowledgement of support requests
• Document, track, and resolve issues within published service level agreements.
• Document and track hardware distribution via firm asset management software (ITAM)
• Effectively communicate support efforts and resolutions
• Provide 2nd and 3rd level hardware, software, and fundamental networking support.
• Deliver remote support to users throughout the Firm via phone, email, chat or our remote support platform.
• Act as an onsite representative for technology initiatives.
• Assist management in proactively meeting the technology needs of the office by keeping IT management abreast of issues and activities.
• Work closely with members of the IT team to ensure successful completion of technology projects throughout the Firm.
• Seek and create opportunities of growth through automation, innovation and process improvement.
• Other responsibilities may be assigned as needed.
• Completing all required CPE learning hours and yearly goals effectively and timely

Skills

End-user support

Communication skills

Education

Associate degree in IT related field

Tools

CCH Engagement

Thomson GoSystem Tax

XCM

TaxCaddy

SurePrep

Microsoft Teams

Microsoft 365

OneDrive

SharePoint

Outlook

Job description

Headquartered in Princeton, N.J., USA, Withum provides a gamut of services in the financial sector, including accounting, auditing, employee benefit services, pension plans services, tax services, litigation support, business valuation, insolvency services, transaction advisory services, and management consulting.

The firm takes its name from Frederick Withum, Leonard Smith, and Ivan Brown, who founded their self-titled company in 1974 in Middlesex County, N.J., USA. The firm’s founders began their careers at larger accounting firms, and when they struck out on their own, their idea was to provide personalized service to companies that were still growing. They also decided that they wanted their firm to be "people‑focused," putting the emphasis on both client service and staff development.

At its inception, Withum’s business was conducted by six professionals; today, the firm has a staff of over 1,200, including more than 160 partners and principals, many of whom contribute articles and perspectives to major news and trade media such as The Wall Street Journal, Fox News Channel, Financial Executive Magazine, Forbes.com and INSIDE Public Accounting. Withum has offices, in New Jersey, Massachusetts, New York, Florida, Pennsylvania, Virginia, California, and District of Columbia in USA. The International locations are at Cayman Islands and Bengaluru in India.

Withum has majority of its offices have more than 100 team members. It is affiliated with HLB International, a global network of accountants and business advisors. As a member of HLB, we offer international knowledge and expertise that our clients can rely upon, providing direct access to professional accountants and business advisors in over 130 countries. We have a history of innovation, collaboration and are dedicated to helping our clients grow across borders.

Our clients represent a broad spectrum of industries and range in size from small, entrepreneurial startups to billion‑dollar, publicly held companies. Our stability has permitted us to develop long‑term relationships in the banking, legal and financial services fields. Withum has strong roots in the business community and communities where we live. We are involved in a broad range of civic and charitable activities, a further indication of our commitment to the communities in which we are based. This is our culture. This is the Withum Way.

Withum started its office in India in 2019 and has grown to the staff of 150 employees at Bangalore office. We continue to serve our USA counterpart and ensure that the business requirements are met with the commitment towards our values and embracing our culture.

Job Description

Department: Admin

Withum is a place where talent thrives - where who you are matters. It’s a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Withum empowers clients and our professional staff with innovative tools and solutions to address their accounting, tax and overall business management and operational needs. As a US nationally ranked Top 25 firm, we recruit only the best and brightest people with a genuine passion for the business.

Under the overall supervision of the Senior IT Services Manager, the Generalist Service Technician provides first and second level hardware, software, and occasional networking support. Supported by IT team members and management in other Withum offices, this individual is accountable for providing outstanding customer service and technical support to Team Members throughout the Firm and their local office.

Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, easy to work with a sense of purpose and caring for their co-workers and whose mission is to help our clients grow and thrive. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities.

How You'll Spend Your Time:

• Daily monitor the incident management system (ITSM) to ensure tickets are distributed and addressed in a timely manner.
• Timely acknowledgement of support requests
• Document, track, and resolve issues within published service level agreements.
• Document and track hardware distribution via firm asset management software (ITAM)
• Effectively communicate support efforts and resolutions
• Provide 2nd and 3rd level hardware, software, and fundamental networking support.
• Deliver remote support to users throughout the Firm via phone, email, chat or our remote support platform.
• Act as an onsite representative for technology initiatives.
• Assist management in proactively meeting the technology needs of the office by keeping IT management abreast of issues and activities.
• Work closely with members of the IT team to ensure successful completion of technology projects throughout the Firm.
• Seek and create opportunities of growth through automation, innovation and process improvement.
• Other responsibilities may be assigned as needed.
• Completing all required CPE learning hours and yearly goals effectively and timely

Requirements

• Minimum 3 years working experience in related support service field.
• Strong working knowledge of accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep (desired).
• Experience supporting end-users in a Microsoft environment.
• Strong working knowledge of but not limited to – Microsoft Products including Teams, Microsoft 365, OneDrive, SharePoint, and Outlook.
• Associate degree in an IT-related field or combination of education and technical training required
• Windows 10/11, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification
• Experience troubleshooting computer and mobile device hardware.
• Foundational knowledge in video conferencing and audio‑visual hardware
• Understanding of networking fundamentals
• Understanding of Basic ITIL Process, SLA, Priority & Severity Matrix
• Self‑motivated and dedicated to continual personal and professional improvement.
• Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non‑technical staff.
• Flexibility to adapt quickly to change within the Firm and within the accounting industry.
• Must be able to work extended hours when required.
• Ability to lift up to 50lbs.
• Experience working in a public accounting, or other professional services, firm a plus.
• Willingness to travel to remote offices as needed.

Withum will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.