Generalist Service Representative II

Schneider Electric Inc.; Ahmedabad District; On-site; INR 400,000 - 550,000; Full time

Job summary

Schneider Electric in India is seeking a Generalist Service Representative II to deliver hands-on technical service, installation, and maintenance for customer systems. You will diagnose onsite issues, emphasize safety and quality, and identify opportunities to improve performance while building lasting customer relationships.

The role requires strong communication, problem solving, and the ability to work independently in field conditions.

Qualifications

• Technical expertise with the ability to work independently and apply procedures effectively.
• Resilience and flexibility to handle dynamic field service environments.
• Strong communication skills to engage customers and explain technical concepts clearly.
• Commitment to safety standards and delivering high-quality service every time.

Responsibilities

• Install, commission, and maintain customer systems following established procedures to ensure optimal performance
• Conduct preventive and corrective maintenance that maximizes equipment reliability and minimizes downtime
• Diagnose and repair technical issues onsite with a focus on safety, quality, and customer satisfaction
• Proactively identify customer needs and recommend solutions that drive service growth

Job description

We're hiring a Generalist Service Representative II to deliver top-tier technical service to our customers. If you thrive in a hands-on role where you solve problems, ensure safety, and keep critical systems running smoothly, this opportunity is for you.

What will you do?

• Install, commission, and maintain customer systems following established procedures to ensure optimal performance
• Conduct preventive and corrective maintenance that maximizes equipment reliability and minimizes downtime
• Diagnose and repair technical issues onsite with a focus on safety, quality, and customer satisfaction
• Proactively identify customer needs and recommend solutions that drive service growth

What are the key skills we are looking for:

• Active Listening — intermediate level; understanding customer concerns to deliver tailored technical solutions
• Customer Orientation — intermediate level; building trust through responsive and professional service delivery
• Installation — intermediate level; setting up systems accurately to meet operational specifications
• Commissioning — intermediate level; validating system functionality before handover to customers
• Preventive Maintenance — intermediate level; conducting scheduled inspections to prevent equipment failures
• Problem Solving — developing level; diagnosing technical issues and implementing effective fixes
• Technical Documentation — intermediate level; maintaining accurate service records and reports
• Time Management — intermediate level; balancing multiple service calls while meeting deadlines

What qualifications will make you successful:

• Technical expertise with the ability to work independently and apply procedures effectively
• Resilience and flexibility to handle dynamic field service environments
• Strong communication skills to engage customers and explain technical concepts clearly
• Commitment to safety standards and delivering high-quality service every time

What's in it for me?

• Engaging, hands-on work with real impact on customer operations
• Professional development through technical training and certification opportunities
• Collaborative culture that prioritizes safety, quality, and continuous improvement
• Variety and autonomy in a role that keeps you moving and learning

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.