General Manager Sales

SOTC Travel; Sector 10; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

SOTC Travel is seeking a dynamic leader to oversee the smooth functioning of the cluster/state across Retail, Wholesale and Corporate verticals. You will drive FX revenue, ensure branches meet sales, revenue, and cost targets, and lead manpower planning and development.

Responsible for RBI/FEMA/AML compliance, business development, cross-selling insurance and travel services, and driving customer retention and service quality, you will motivate the team to achieve monthly, quarterly and annual

Responsibilities

• Responsible to handle the overall smooth functioning of the cluster/ state.
• To achieve planned FX contribution of the cluster / state.
• Ensure all branches / profit centres / verticals within the cluster or state achieve their set sales / revenue & cost targets.
• To achieve the FX Revenue target from Retail walk-in customers and wholesale (FFMCs & Ads) (Purchase & Sales) for the cluster / state.
• To add new customers for the branch (Agents and Corporate).
• Service Quality Initiatives for the cluster.
• Ensure adherence to/and implementation of laid down directives/guidelines/departmental procedures by RBI/FEMA/AML/Sr. Management.
• Funds and Revenue Management.
• Responsible for entire manpower planning for the cluster / state interviewing and selection of staff in a time-bound manner.
• People management skills to help drive and motivate them in customer retention and satisfaction thereby achieving the business objectives and targets.
• Initiating and managing Sales: Plan. Initiate and drive sale promotion activities to create enough sales funnel for branches through vertical heads.
• Business Development responsibility Individuals, B2B, Channel businesses etc.
• Updating on market trends from competition and markets to thereby channelize our strategies.
• Working Capital management – Fund flow, Holdings, receivables and exposures for the cluster with objective of control on interest costs.
• Undertaking BTL activities to increase traction/Walk-in.
• To do cross selling i.e. selling Insurance – Travel & Life, Tickets – Rail and Air.
• To drive business volumes for all the Financial Services products through the sales channels / interaction with customers.
• Develop a 2nd line of command in the team.
• Impart own knowledge to colleague’s/train new recruits in relevant areas.
• Display Leadership skills to handle situations & staff. Lead by example. Ensure staff attrition rates are controlled. Ensure that proper discipline & decorum is maintained.
• Frequent updates and training programmes for team members on new product offerings and selling skills.
• Strategize to meet sales targets by forecasting, product positioning; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Drive & achieve consistent business acquisition targets (EBIT / EBT) across the cluster / state on a monthly / quarterly and annual basis.
• Focus on achieving the set revenue targets on a monthly / quarterly and annual basis.
• Drive operational and cost efficiencies.
• Ensure adherence to the compliance requirements as defined by the organization

Job description

Role & responsibilities

1. Responsible to handle the overall smooth functioning of the cluster/ state. The responsibility can span across the business lines of Retail, Wholesale, Corporate as the case maybe, either as a combination or as a single vertical.
2. To achieve planned FX contribution of the cluster / state.
3. Ensure all branches / profit centres / verticals within the cluster or state achieve their set sales / revenue & cost targets.
4. To achieve the FX Revenue target from Retail walk-in customers and wholesale (FFMCs & Ads) (Purchase & Sales) for the cluster / state.
5. To add new customers for the branch (Agents and Corporate).
6. Service Quality Initiatives for the cluster.
7. Ensure adherence to/and implementation of laid down directives/guidelines/departmental procedures by RBI/FEMA/AML/Sr. Management.
8. Funds and Revenue Management.
9. Responsible for entire manpower planning for the cluster / state interviewing and selection of staff in a time-bound manner.
10. People management skills to help drive and motivate them in customer retention and satisfaction thereby achieving the business objectives and targets.
11. Initiating and managing Sales: Plan. Initiate and drive sale promotion activities to create enough sales funnel for branches through vertical heads.
12. Business Development responsibility Individuals, B2B, Channel businesses etc.
13. Updating on market trends from competition and markets to thereby channelize our strategies.
14. Working Capital management – Fund flow, Holdings, receivables and exposures for the cluster with objective of control on interest costs.
15. Undertaking BTL activities to increase traction/Walk-in.
16. To do cross selling i.e. selling Insurance – Travel & Life, Tickets – Rail and Air.
17. To drive business volumes for all the Financial Services products through the sales channels / interaction with customers.
18. Develop a 2nd line of command in the team.
19. Impart own knowledge to colleague’s/train new recruits in relevant areas.
20. Display Leadership skills to handle situations & staff. Lead by example. Ensure staff attrition rates are controlled. Ensure that proper discipline & decorum is maintained.
21. Frequent updates and training programmes for team members on new product offerings and selling skills.
22. Strategize to meet sales targets by forecasting, product positioning; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
23. Drive & achieve consistent business acquisition targets (EBIT / EBT) across the cluster / state on a monthly / quarterly and annual basis.
24. Focus on achieving the set revenue targets on a monthly / quarterly and annual basis.
25. Drive operational and cost efficiencies.
26. Ensure adherence to the compliance requirements as defined by the organization