General Manager- Food Safety and Quality Standards

Yellowbox HR Services Pvt. Ltd.; Karnataka; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Yellowbox HR Services Pvt. Ltd. invites applications for a General Manager Food Safety & Quality Standards to lead the development and governance of safety and quality across our food operations in Karnataka.

The role demands 10–14 years in FSQA, deep FSSAI knowledge, and hands-on experience implementing HACCP/ISO 22000. You will drive regulatory alignment, SOP updates, training, and incident analysis across multiple sites.

Qualifications

• 10–14 years in Food Safety / QA roles across food manufacturing, FMCG, QSR, organised food retail, cloud kitchens, cold chain or e-commerce.
• Deep understanding of FSSAI, Schedule 4, HACCP and ISO 22000 / equivalent food-safety systems.
• Has personally created or materially improved Food Safety standards and SOP systems.
• Strong understanding of practical food handling in distributed operations.
• Experience driving adherence across multiple sites.
• Ability to distinguish material Food Safety risk from administrative non-compliance.

Responsibilities

• Own standards and SOPs covering, as applicable: food handling and storage, hygiene and sanitation, cleaning, pest control, temperature control and cold chain, FEFO and expiry management, recalls, traceability, and packaging controls.
• Define quality standards relevant to fulfilment operations, including FnV where applicable; establish sampling, rejection and escalation principles.
• Maintain deep working knowledge of FSSAI requirements, Schedule 4, licence conditions and applicable food-safety regulations; translate changes into operating standards and training.
• Own version control for Food Safety and Quality standards; ensure critical standards have owners and evidence; remove obsolete SOPs.
• Define the checks and evidence through which adherence should be measured; calibrate severity levels; collaborate with POD and WH Adherence teams.
• Define Food Safety training standards for frontline and managerial populations; establish onboarding, refresh and recertification requirements.
• Ensure FoSTaC and other regulatory training requirements are embedded.
• Provide technical leadership on serious Food Safety incidents; drive root cause analysis into improvements; analyse recurring complaints for systemic themes.

Skills

Auditing

Regulatory compliance

Food safety

Quality systems

Training delivery

Cross-functional leadership

Education

Degree in Food Technology/related

Lead Auditor ISO 22000 / FSSC 22000

FoSTaC trainer certification

Job description

General Manager Food Safety & Quality Standards

Key responsibilities

Food Safety standards

Own standards and SOPs covering, as applicable:

• food handling and storage
• hygiene and sanitation
• cleaning
• pest control
• temperature control and cold chain
• FEFO and expiry management
• damaged and quarantined inventory
• cross-contamination
• traceability
• recalls
• food-handler practices
• food-safety incidents
• relevant packaging / handling controls

Quality standards

• Define quality standards relevant to fulfilment operations, including FnV where applicable.
• Establish sampling, rejection, quarantine and escalation principles.
• Define minimum quality-control requirements for relevant categories and processes.

Regulatory translation

• Maintain deep working knowledge of FSSAI requirements, Schedule 4, licence conditions and applicable food-safety regulations.
• Translate regulatory changes into operating standards, SOP changes, training requirements and adherence controls.

SOP governance

• Own version control for Food Safety and Quality standards.
• Ensure every critical standard has a clear owner, control point, evidence requirement and refresh mechanism.
• Remove contradictory or obsolete SOPs.

Adherence design

• Define the checks and evidence through which Food Safety and Quality adherence should be measured.
• Calibrate severity levels for deviations.
• Work with the POD and WH Adherence teams to ensure checks correctly test the intended standard.

Capability

• Define Food Safety training standards for relevant frontline and managerial populations.
• Establish onboarding, periodic refresh and recertification requirements.

Capability

• Ensure FoSTaC and other regulatory training requirements are appropriately embedded.

Incident learning

• Provide technical leadership on serious Food Safety incidents.
• Ensure root cause analysis results in improvement to standards, processes or controls where required.
• Analyse recurring complaints and deviations for systemic themes.

Must-have profile

• 10–14 years in Food Safety / QA roles in food manufacturing, FMCG, QSR, organised food retail, cloud kitchens, cold chain or e-commerce.
• Deep understanding of FSSAI, Schedule 4, HACCP and ISO 22000 / equivalent food-safety systems.
• Has personally created or materially improved Food Safety standards and SOP systems.
• Strong understanding of practical food handling in distributed operations.
• Experience driving adherence across multiple sites.
• Ability to distinguish material Food Safety risk from administrative non-compliance.

Preferred / edge

• Degree in Food Technology, Food Science, Microbiology or equivalent.
• Lead Auditor certification in ISO 22000 / FSSC 22000.
• FoSTaC trainer certification.
• Experience in quick commerce, retail fulfilment or cold-chain networks.