General Manager - Facility Management Services

StayVista; Goa; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

A leading villa hospitality brand in India is seeking a General Manager to oversee the Facility Management Vertical. This role includes leading operations, implementing SOPs, and expanding the client base. The ideal candidate will have 8-10 years of relevant experience, preferably with a Master’s degree. Strong skills in facility management, leadership, and contract negotiation are essential. The position offers an opportunity to drive continuous improvement and innovation in a dynamic environment.

Qualifications

• 8-10 years of relevant experience in facility management.
• Strong knowledge of laws and regulations related to facility management.
• Proven track record in launching and scaling new business verticals.

Responsibilities

• Lead development and operations of Facility Management Vertical.
• Implement SOPs and oversee daily villa operations.
• Expand client base and manage contracts.

Skills

Facility management expertise

Leadership

Contract negotiation

Customer centricity

Change management

Education

Master’s degree preferred

Job description

About Us

StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and a mission to become the most loved hospitality brand in India.

Your Role

As a General Manager at StayVista, you will lead the development and operations of StayVista's Facility Management Vertical, creating frameworks for property maintenance, utilities, security, and other key services. Responsibilities include expanding the client base, managing contracts, implementing SOPs, and overseeing daily villa operations to ensure guest-ready properties and high service standards. You’ll stay current on industry trends to drive continuous improvement and innovation.

About You

• Develop and implement the strategic vision for the Facility Management Vertical, ensuring alignment with StayVista's overall goals and objectives.
• Create a comprehensive framework for facility management services, covering property maintenance, repairs, utility management, security, electrical maintenance, cleanliness, landscaping, plumbing, and other common facilities.
• Define and document standard operating procedures (SOPs) and processes for all aspects of facility management operations.
• Establish a Management Information System (MIS) to track activities on a daily, weekly, and monthly basis.
• Identify and pursue opportunities to expand the client base by engaging with potential clients, understanding their needs, and proposing tailored solutions.
• Lead contract negotiations and develop commercial structures that ensure profitability and client satisfaction.
• Stay up-to-date with industry trends and best practices in facility management, continuously seeking improvement and innovation.
• Supervise the daily operations and maintenance of villas, ensuring properties are consistently guest-ready and fully operational.
• Direct on-site staff to follow instructions and maintain high standards of service.
• Proven track record of launching and scaling new business verticals, preferably within the hospitality or real estate sector.
• 8-10 years of relevant experience in facility management, with a Master’s degree preferred.
• Strong knowledge of laws, regulations, and industry standards related to facility management.
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.

Bonus Points

• Strong P&L management experience with demonstrated ability to scale multi-location facility operations while maintaining cost efficiency and high guest satisfaction scores.

Key Metrics

• Property Uptime & Preventive Maintenance Compliance (%)
• Cost Efficiency (Maintenance Cost per Property / Budget Variance %)
• Guest & Owner Satisfaction Score (CSAT / NPS)

Our Core Values

• Curious: Here, your curiosity fuels innovation.
• User-Centric: You’ll anticipate the needs of all our stakeholders and exceed expectations.
• Resourceful: You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
• Aspire: Keep learning, keep growing—because we’re all about continuous improvement.
• Trust: Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.
• Enjoy: We believe in having fun while building something extraordinary.

StayVista Spirit

• Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. You’re mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
• Change Management: You’re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
• Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
• Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
• Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
• Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You’re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
• Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
• Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.