General Manager - Design

Livspace; Kolkata District; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

Livspace is seeking a General Manager - Design in Kolkata to own regional revenue and lead a growing design team. You will drive product launches, design quality, vendor expansion, and customer experience improvements that impact KPIs across design sign-offs and customer satisfaction.

The role demands a strong architectural or design background, 6–7 years in interior fit-outs, excellent leadership and analytical capabilities, and a hands-on approach in a fast-paced startup environment.

Qualifications

• B.Arch or design degree; MBA considered an advantage.
• 6–7 years in interior fit-out, leading revenue-generating teams.
• Strong attention to detail and clear written and verbal communication.
• Structured thinking, analytics, and startup-fast environment thrive.

Responsibilities

• Own regional revenue and key growth metrics for the city.
• Develop and lead a young team of designers and design managers.
• Ensure design closure quality for Livspace catalogue products.
• Drive KPIs: timely sign-offs, error-free designs, sales penetration, C-sat/E-sat.
• Be the city voice inside Livspace, feeding feedback for improvement.
• Build an ecosystem for a top-notch design experience for customers.

Skills

Architectural knowledge

Communication skills

Leadership

People management

Analytical ability

Startup mindset

Customer empathy

Vendor management

Education

B.Arch or design degree

Job description

As an General Manager - Design, you will own the revenue of a region and manage the critical growth and performance metrics of both the business and people. You will take complete ownership of business critical initiatives - product launches, internal process improvements, category expansion, vendor base etc.

• Contribute actively to business decisions through both qualitative inputs and in-depth quantitative analysis.
• Have a strong understanding of both the design requisites and customer experience required to maximize business results.
• Developing, leading, motivating and managing a young and ambitious city team (cohort of Business / Design Managers, Territory Area Managers, Designers, DPs, LPs etc on a day to day basis).
• Developing the ecosystem for successful Design experience both for the internal teams and the customers.
• Own the quality of Design Closure of Livspace catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services for the region.
• Ability to drive and meet KPIs such as - successful and timely design sign-offs, snag-free / error free designs, sales / category penetration, C-sat - happy customer experience, E-sat - happy team members.
• Be the voice of the city and customer inside Livspace, so that constant feedback comes in and helps Livspace improve continuously.

External Skills And Expertise

• B.Arch or equivalent degree Or comparable degree in Arch/Design. MBA would be an added advantage.
• Typically spent at least 6 to 7 years in an interior fit-out business, operating role managing a revenue generating team(s) or selling design products/services through a bunch of designers.
• Strong attention to detail and excellent written and oral communication skills and ability to convey business requirements and needs in a clear, concise, and effective manner.
• Structured thought process and strong analytical ability, determined to thrive in a fast-paced startup environment.
• Strong leadership and people management skills (direct team reporting in past roles a must)
• Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience.
• Deep understanding of interior fit-out industry, processes, market trends etc.
• Strong leadership: Hire, retain, motivate, and look after a diverse team of BMs, IDs, LPs etc.
• Tracking and training: Training and actively coaching the team on the job. Track strong and weak performance and course correct. Reward appropriately.
• Customer empathy: appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner.
• Be the Livspace leader in the representative region. Be hungry, humble and lean.