GCP Application Support

WillWare Technologies; Chennai District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

WillWare Technologies in Bengaluru/Chennai seeks an experienced GCP Application Support Lead to oversee 24x7 production support and cloud-based operations. You will manage onshore/offshore teams, coordinate with senior client stakeholders, and ensure SLA/KPI commitments are met while driving improvements and automation across the support landscape.

The role requires deep GCP hands-on expertise, strong leadership, and ability to manage incidents, deployments, and root-cause analysis in a

Qualifications

• 10+ years of experience in Application/Production Support.
• 5-6+ years of hands-on experience with GCP - Mandatory.
• Strong understanding of cloud-based application support and production operations.
• Experience in managing 24×7 support environments.
• Strong team leadership and people management skills.
• Experience working in onshore/offshore delivery models.
• Excellent experience in client and stakeholder management.
• Strong understanding of SLA/KPI tracking and reporting.
• Good incident, problem, escalation, and service management experience.
• Experience with ITIL processes is a plus.

Responsibilities

• Manage and lead application/production support activities in a cloud environment.
• Should have strong hands-on experience with Google Cloud Platform (GCP).
• Monitor application availability, performance, incidents, and production issues.
• Lead and manage 24×7 support teams, including shift planning, escalations, and operational handovers.
• Manage and coordinate with onshore and offshore teams.
• Act as a key point of contact for senior client stakeholders and provide regular status updates.
• Track, monitor, and report SLA, KPI, incident, and service performance metrics.
• Drive incident, problem, and service management processes to ensure timely resolution.
• Identify opportunities for operational improvements, automation, and enhanced service reliability.
• Collaborate with SRE, Cloud Operations, Infrastructure, Development, and other technical teams.
• Support production releases, deployments, troubleshooting, and root-cause analysis.
• Ensure adherence to operational processes, security standards, and client requirements.

Skills

Experience in Application/Production

GCP hands-on

Team leadership

Onshore/offshore delivery

Client & stakeholder mgmt

SLA/KPI tracking

Incident/problem/service mgmt

Job description

Job Title: GCP Application Support

Experience: 10+ Years

Location:Bengaluru, Chennai

Job Description

We are looking for an experienced GCP Application Support Lead with strong experience in cloud-based application support and production operations. The candidate will be responsible for managing application support teams, ensuring 24×7 production support, managing client stakeholders, and maintaining SLA/KPI commitments.

Key Responsibilities

• Manage and lead application/production support activities in a cloud environment.
• Should have strong hands-on experience with Google Cloud Platform (GCP).
• Monitor application availability, performance, incidents, and production issues.
• Lead and manage 24×7 support teams, including shift planning, escalations, and operational handovers.
• Manage and coordinate with onshore and offshore teams.
• Act as a key point of contact for senior client stakeholders and provide regular status updates.
• Track, monitor, and report SLA, KPI, incident, and service performance metrics.
• Drive incident, problem, and service management processes to ensure timely resolution.
• Identify opportunities for operational improvements, automation, and enhanced service reliability.
• Collaborate with SRE, Cloud Operations, Infrastructure, Development, and other technical teams.
• Support production releases, deployments, troubleshooting, and root-cause analysis.
• Ensure adherence to operational processes, security standards, and client requirements.

Required Skills

• 10+ years of experience in Application/Production Support.
• 5-6+ years of hands-on experience with GCP - Mandatory.
• Strong understanding of cloud-based application support and production operations.
• Experience in managing 24×7 support environments.
• Strong team leadership and people management skills.
• Experience working in onshore/offshore delivery models.
• Excellent experience in client and stakeholder management.
• Strong understanding of SLA/KPI tracking and reporting.
• Good incident, problem, escalation, and service management experience.

Good to Have

• Experience in SRE / Site Reliability Engineering.
• Experience with GCP operations, monitoring, reliability, and automation.
• Exposure to DevOps practices and CI/CD.
• Experience with cloud monitoring and observability tools.
• ITIL certification or experience with ITIL processes.