GCC Monitoring Analyst

saxobank; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Saxo is seeking an IT Operations Analyst to join a on-site team in Gurugram to monitor services and infrastructure for stability and availability. You will triage alerts, drive timely resolutions, and contribute to problem management activities across the service lifecycle.

The role requires strong analytical and communication skills, comfort working under pressure, and willingness to engage in rotational or shift-based coverage.

Qualifications

• Experience with alert handling and monitoring in enterprise environments.
• Knowledge of ITSM concepts and ITIL processes.
• Familiarity with log aggregation/visualization tools (Elastic, Kibana).
• Desire to obtain ITIL v4 or similar IT service certifications.

Responsibilities

• Perform continuous monitoring of application services and underlying infrastructure to ensure platform stability and availability.
• Triage alerts/incidents and drive follow-ups for assignment, investigation, and timely resolution.
• Identify recurring issues and raise problem records in line with Problem Management practices.
• Ensure incidents and problems are documented with clear descriptions and accurate CI mapping.
• Adhere to ITSM processes including Incident, Change, and Problem Management.

Job description

Location - Gurugram (Onsite)

Responsibilities

Perform continuous monitoring of application services and underlying infrastructure to ensure platform stability and availability.

Triage incoming alerts, cases, and incidents, and drive follow-ups for assignment, investigation, and timely resolution.

Identify recurring issues and raise problem records and problem tasks in line with Problem Management practices.

Ensure incidents and problems are documented with clear descriptions and accurate Configuration Item (CI) mapping.

Adhere to established ITSM processes, including Incident, Change, and Problem Management.

Contribute to AI-assisted initiatives and continuous operational improvement within GCC.

Your profile

Should possess strong analytical, troubleshooting, and decision-making skills, with a high level of attention to detail, and can perform effectively in high-pressure situations.

Evaluate issues from multiple perspectives, navigate complexity, and clearly summarize problems and insights. Curious, collaborative, and outgoing individual who thrives in diverse environments.

Confident in communicating and taking the lead, while also willing to challenge the status quo when appropriate to drive improvement.

Willing to work in rotational or shift-based coverage models.

It will be an advantage if you have knowledge or hands-on experience within some of the following areas:

• Alert handling and monitoring on SCOM, SolarWinds or other monitoring tools.
• Working knowledge of ITSM tools (ServiceNow), including incident and case handling, logging, tracking, and updates.
• Understanding of ITIL processes such as Incident Management, Problem Management, and Change Management.
• Knowledge of Log aggregation and visualization tools, preferably Elastic, and Kibana.
• Bachelor's or master's degree in a relevant discipline (e.g., BCA/MCA or B. Tech, or BBA/MBA with a focus on Business and Data Analytics) and either already possess, or are interested in obtaining, ITIL v4 or similar IT service certifications

Required experience 5- 7 years

We get curious people invested in the world

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo - no matter which role you take on.

You will join 2,500 other ambitious colleagues across 11 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

At Saxo we don't just offer a job - we offer an opportunity to invest in your future!