GCC Monitoring Analyst

Saxo-Bank; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Saxo Bank is seeking an experienced IT Operations professional to monitor services and infrastructure ensuring high availability. You will triage alerts, drive investigations, and coordinate timely resolutions.

The role requires ITIL knowledge, familiarity with ITSM tools, and the ability to document CIs and incidents clearly. You will contribute to AI-assisted improvements and work in a rotational shift model in a fast-paced, global environment.

Qualifications

• Strong analytical and troubleshooting skills with attention to detail.
• Experience with ITIL processes and IT service management practices.
• Knowledge of log aggregation and visualization tools (Elastic, Kibana).
• Experience in IT operations monitoring and incident handling.

Responsibilities

• Monitor application services and infrastructure for stability and availability.
• Triage alerts, incidents, and drive follow-ups for resolution.
• Raise problem records and tasks per Problem Management practices.
• Ensure CI mapping and incident/problem documentation are accurate.
• Contribute to AI-assisted operational improvements and ITSM initiatives.

Skills

SCOM monitoring

SolarWinds monitoring

ITSM tools (ServiceNow)

ITIL v4 knowledge

Elastic & Kibana

Incident & Problem Management

Analytical thinking

Decision making under pressure

Education

Bachelor’s in IT / Computer Science

IT service certifications (ITIL v4, etc.)

Tools

SCOM

SolarWinds

ServiceNow

Elastic

Kibana

Job description

Location – Gurugram (Onsite)ResponsibilitiesPerform continuous monitoring of application services and underlying infrastructure to ensure platform stability and availability.Triage incoming alerts, cases, and incidents, and drive follow‑ups for assignment, investigation, and timely resolution.Identify recurring issues and raise problem records and problem tasks in line with Problem Management practices.Ensure incidents and problems are documented with clear descriptions and accurate Configuration Item (CI) mapping.Adhere to established ITSM processes, including Incident, Change, and Problem Management.Contribute to AI‑assisted initiatives and continuous operational improvement within GCC.Your profileShould possess strong analytical, troubleshooting, and decision‑making skills, with a high level of attention to detail, and can perform effectively in high‑pressure situations.Evaluate issues from multiple perspectives, navigate complexity, and clearly summarize problems and insights. Curious, collaborative, and outgoing individual who thrives in diverse environments.Confident in communicating and taking the lead, while also willing to challenge the status quo when appropriate to drive improvement.Willing to work in rotational or shift-based coverage models.It will be an advantage if you have knowledge or hands-on experience within some of the following areas:Required experience 5- 7 yearsAlert handling and monitoring on SCOM, SolarWinds or other monitoring tools.Working knowledge of ITSM tools (ServiceNow), including incident and case handling, logging, tracking, and updates.Understanding of ITIL processes such as Incident Management, Problem Management, and Change Management.Knowledge of Log aggregation and visualization tools, preferably Elastic, and Kibana.Bachelor’s or master’s degree in a relevant discipline (e.g., BCA/MCA or B. Tech, or BBA/MBA with a focus on Business and Data Analytics) and either already possess, or are interested in obtaining, ITIL v4 or similar IT service certificationsWe get curious people invested in the worldWhen you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.You will join 2,500 other ambitious colleagues across 11 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!How to apply :Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!