GCC Monitoring Analyst

Saxo Group; Gurugram District; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Saxo Bank in Gurugram is seeking an experienced IT Monitoring Specialist to ensure platform stability by monitoring services and infrastructure. You will triage alerts and incidents, drive investigations, and maintain accurate CI mappings while adhering to ITIL practices.

The role supports AI-assisted operations and requires strong analytical skills. Join a global, purpose-driven team and contribute to continuous operational improvements in a demanding, shift-based environment at onsite location

Qualifications

• 5-7 years of experience in monitoring and IT operations.
• Experience with SCOM or SolarWinds monitoring.
• Hands-on with ITSM tools (ServiceNow) including incident tracking.
• Knowledge of ITIL processes (Incident, Problem, Change).
• Familiarity with log aggregation and visualization tools (Elastic, Kibana).

Responsibilities

• Continuously monitor application services and infrastructure to ensure platform stability and availability.
• Triage alerts, incidents, and cases; drive follow-ups for assignment, investigation and resolution.
• Identify recurring issues and raise problem records and tasks per ITSM practices.
• Ensure incidents and problems are documented with clear descriptions and CI mapping.
• Adhere to ITIL processes including Incident, Change and Problem Management; contribute to AI-assisted improvements.

Skills

Alert monitoring

ITSM tools

ITIL

Log analytics

Education

Bachelor's/Master's in IT/Analytics

Tools

SCOM

SolarWinds

ServiceNow

Elastic

Kibana

Job description

Location – Gurugram (Onsite)

Responsibilities

• Perform continuous monitoring of application services and underlying infrastructure to ensure platform stability and availability.
• Triage incoming alerts, cases, and incidents, and drive follow‑ups for assignment, investigation, and timely resolution.
• Identify recurring issues and raise problem records and problem tasks in line with Problem Management practices.
• Ensure incidents and problems are documented with clear descriptions and accurate Configuration Item (CI) mapping.
• Adhere to established ITSM processes, including Incident, Change, and Problem Management.
• Contribute to AI‑assisted initiatives and continuous operational improvement within GCC.

Your profile Should possess strong analytical, troubleshooting, and decision‑making skills, with a high level of attention to detail, and can perform effectively in high‑pressure situations. Evaluate issues from multiple perspectives, navigate complexity, and clearly summarize problems and insights. Curious, collaborative, and outgoing individual who thrives in diverse environments. Confident in communicating and taking the lead, while also willing to challenge the status quo when appropriate to drive improvement. Willing to work in rotational or shift-based coverage models.

Required experience

• 5- 7 years
• Alert handling and monitoring on SCOM, SolarWinds or other monitoring tools.
• Working knowledge of ITSM tools (ServiceNow), including incident and case handling, logging, tracking, and updates.
• Understanding of ITIL processes such as Incident Management, Problem Management, and Change Management.
• Knowledge of Log aggregation and visualization tools, preferably Elastic, and Kibana.

Bachelor’s or master’s degree in a relevant discipline (e.g., BCA/MCA or B. Tech, or BBA/MBA with a focus on Business and Data Analytics) and either already possess, or are interested in obtaining, ITIL v4 or similar IT service certifications

We get curious people invested in the world When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can have a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on. You will join 2,500 other ambitious colleagues across 11 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long‑term success. We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations. When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense. At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

About Saxo Bank

Support our purpose We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfil their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions. Be part of a unique journey Do you want to work for an extremely ambitious organisation at the cutting edge of banking and technology? You’ll be joining a company that:

• Continuously strives to improve the Saxo Experience and exceed our clients’ expectations.
• Always invests in the future
• Builds unrivalled platforms for seasoned and experienced investors and wholesale client that provide real‑time access to global capital markets.
• Consistently wins the highest accolades for our platforms, products and services.

Own your future