GCC - Application Support Specialist ( Procurement) II Pune

Air Liquide; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Air Liquide is seeking a Local Solution Owner to act as the single point of contact for local administration and manage incident resolution and data quality across the Digital Procurement application.

You will coordinate with vendors and internal teams, define evolution needs, and oversee testing and training activities while maintaining documentation and knowledge bases for rapid user support.

Qualifications

• Proven communication skills across stakeholders
• understanding of procurement processes and workflows
• Experience with data ETL concepts and data quality
• Ability to coordinate cross-functional teams
• Ability to document workflows and training materials

Responsibilities

• Single point of contact for local Administration
• Incident Management (Level 1&3) & alignment between tools (Vendor & Air Liquide)
• Data quality control
• Data cleansing
• User access Management
• Train / upgrade self to SME of the Digital Procurement application
• Contribute to the definition of tool processes (Evolution)
• Liaise with technical teams during feasibility studies of new features
• Collaborate with process owners and Digital Managers to define evolution needs
• Execute testing during releases under group solution team coordination
• Communicate functional and technical changes to stakeholders
• BulkUpload/BulkUpdate of Data
• Document system changes and SOPs
• Prepare Gap analyses and maintain change history
• Develop digital self-help/promenade for modules
• Create tutorial videos and training materials
• Build knowledge repository and share new features with users
• Develop annual training plan and deliver sessions
• Organize onboarding and ongoing training for internal users
• Create training dashboards

Skills

Strong communication

Procurement knowledge

Data management (ETL)

Coordination of large teams

Documentation skills

SAP familiarity

Tools

SAP

Job description

Role & responsibilities

Local Solution Owner

• Single point of contact for local Administration
• Incident Management (Level 1& 3) & Alignment between tools (Vendor & Air Liquide)
• Data quality control
• Data cleansing
• User access Management

Application evolution support

• Train / upgrade self to be the SME of the Digital Procurement application
• Contribute to the definition of the tool process (Evolution)
• Liaise with technical teams (DDS & Procurement) during feasibility studies of new feature implementation
• Collaborate with business process owners and Digital Managers to define the evolution needs
• Execute testing of the application during various releases under group solution team coordination
• Communicate the functional and technical changes on the application to various stakeholders
• BulkUpload/BulkUpdate of Data

Knowledge Retention & Documentation

• Document all the system changes throughout the evolution of the application
• Responsible for documenting SOPs for existing and new workflows
• Prepare Gap analysis documents and maintain change history for new releases
• Responsible for developing digital promenade (self help) for each module
• Responsible for preparing tutorial videos and updating the training material
• Build knowledge repository (Faq's, DIY material, training videos etc) leveraging MPTC (my pass to change)
• Communicate new features/ functionalities to the user community

Training and Knowledge transfer

• Develop annual training plan in collaboration with all the stakeholders
• Organize and deliver regular training sessions for internal users while onboarding new resources
• Organize and deliver adhoc training sessions for target audience
• Organize and deliver training sessions whenever new functionalities/ features are introduced
• Building and maintaining a training dashboard

Preferred candidate profile

• Minimum experience of 3 years in similar domain from IT industry / GCC set up
• Tools Exposure - SAP ( Good to have)
• Strong Communication skills are must
• Understanding of Procurement processes
• Knowledge & Experience on data management (ETL)
• Proven ability to coordinate and work with large and diverse teams
• Strong Documentation skills - past experience in ability to develop workflows documenting functional/technical documentation and preparing/updating training materials
• Experience on any ticketing management tools
• Autonomy, Responsiveness, Digital mindset