Functional Support Analyst (D365 Finance)

IDEMIA; Dadri; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

IDEMIA is hiring for a Microsoft Dynamics 365 Finance and Operations role based at Noida. The selected candidate will join a multi-cultural Information Systems team supporting D365 F&O and AX 2009 across global business units.

Responsibilities include daily functional support for ERP systems, incident management, and aiding integrations. The role requires strong accounting knowledge, fluent English, and willingness to travel as needed.

Qualifications

• Experience with Microsoft D365 ERP for at least 2+ years.
• Significant experience in accounting, AP/AR, fixed assets, payments, inventory and controlling.
• Strong understanding of financial processes including accounting, payments, and procurement workflows.
• Experience with AX2009 and D365 modules according to the functional scope described.
• Ability to work on complex architecture and interfaces landscapes (Kyriba, Finance interfaces).
• Good verbal and written communication skills, patient and process-oriented.

Responsabilités

• Provide daily functional support and maintenance for MS AX 2009 and MS D365 F&O, focusing on Finance.
• Manage incident tickets and requests; maintain a comprehensive knowledge base of queries and resolutions.
• Identify and resolve technical issues and document procedures.
• Assist with systems integrations and participate in end-to-end process integration efforts.
• Support ERP implementations on AX D365 by training key users and participating in UAT and Hypercare.
• Contribute to knowledge sharing and return of experience based on provided support.
• Collaborate to ensure accurate end-to-end processes across regions (Americas to Asia, Europe).

Connaissances

D365 ERP

AX2009

Accounting

AP/AR

Fixed assets

Procurement

Description du poste

We are hiring for “Microsoft Dynamics 365 Finance and Operations” role based at Noida.

Key Responsibilities

Within the Group's evolving Information Systems Department, you join a multi-cultural team working on major projects of international scope and in a context of merger.

As a business application support for the ERPs of the Group, you are a true referent for the Business teams on Microsoft D365 ERP, Microsoft AX 2009 ERP and other business applications.

You will work with IT entities for business units placed from America to Asia, through Europe.

Responsibilities will be:

• Provide daily Functional support and maintenance for the MS AX 2009 and MS D356 F&O system, with focus on Finance stream
• Managing incident tickets and requests and ensuring comprehensive database of queries and resolutions is kept up to date.
• Identifying and resolving technical issues.
• Maintaining and updating technical documents and procedures.
• Assisting with systems integrations.
• Participating to return of experience based on support provided and developing long term and robust solutions
• Turn towards integration to ensure accurate end to end process
• Supporting ERP implementations on AX D365 by training key-users, participating in UAT tests and Hypercare phase.
• Assisting with systems integrations.

Required profile

• You have proven experience with:
• Microsoft D365 ERP for at least 2+ years.
• Significant experience in accounting, AP/AR area, fixed assets, payments, inventory and controlling
• Strong understanding of financial processes, including accounting, payments, and procurement workflows
• Absolutely working on several AX2009 and D365 modules according to the functional scope described
• Ability to work on complex architecture and interfaces landscape workflows, connection with Kyriba, Finance interfaces, etc…
• Good verbal and written communication skills.
• Business process-oriented mindset.
• Listening ability and patience.
• Fluent English.
• Ability to travel.