Functional Consultant

U Mind Consulting Thrissur; Ernakulam; Vor Ort; INR 300.000 - 420.000; Vollzeit

Zusammenfassung

U Mind Consulting Thrissur is seeking a Fresher Functional Consultant to act as the intermediary between clients and our Wrench Project Management Product, understanding business needs and translating them into usable configurations.

The role involves receiving support calls, creating and maintaining logs, and coordinating site requirements with the release of builds. Travel may be required across India or abroad, with occasional night shifts and holiday work as needed.

Qualifikationen

• Excellent communication (written & spoken) in English.
• Ability to prioritize work and work under pressure.
• Strong analytical and reasoning skills.
• Good client management skills.
• Willing to work in night shifts occasionally.
• Willing to travel pan India or abroad as required by client geography.

Aufgaben

• Receive support calls and provide procedural help.
• Create and maintain support logs.
• Understand site-specific requirements from sites handed over to support; create RS/Sprint and manage release of builds.
• Assist site team in project assignments.
• Create MIS reports.
• Provide functional input for new configuration or clarifications.
• Build customer relationships and strive for customer satisfaction.
• Travel to client site (India or overseas) as per project requirements.

Kenntnisse

Excellent communication

Prioritization

Analytical skills

Client management

Willingness to work night shifts

Willingness to travel pan-India/abroad

Ausbildung

B. Tech (Mechanical / Civil / Electrical Engineering)

Jobbeschreibung

Position: Functional Consultant

Department: Functional Support

Reporting to: Manager Functional Support

Experience: Fresher

Education: B. Tech (Mechanical / Civil /Electrical Engineering)

Ideal Candidate should have:

• Excellent communication (written & conversational) skills in English.
• Must be able to prioritize works and willing to work under pressure.
• Should have good analytical & reasoning skills.
• Good client management skills.
• Must be ready to work in Night shift occasionally
• Must be ready to work on holidays as per the clients requirement. Compensatory off will be provided
• Must be willing to travel pan India or abroad as per the client geography if a need arises.

Job Role:

The individual will be the intermediary layer between the company and customers to understand the business requirements and to analyse the requirements to see how those can be met by using Wrench Project Management Product.

Job Responsibilities:

• Receive support calls and provide procedural help
• Creation and Maintenance of support logs.
• Understand site specific requirements from sites which are handed over to support. Create RS/Sprint for such requirements and manage release of necessary builds.
• Assist site team in project assignments.
• Create MIS Reports.
• Provide functional input for new configuration or functional clarifications.
• Build Customer relationship and aim at customer satisfaction.
• Travel to client site (India or overseas) based on project requirements.